Program Manager, B2B

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Deliver a range of cohort training sessions through the phases of initiation, planning, execution, monitoring and controlling, and closing.

• Gain a comprehensive understanding of program operations, technical subjects, and staff responsibilities.

• Track attendance and communicate results to client stakeholders, or take necessary actions for students.

• Oversee weekly surveys, assessments, retrospectives, and similar activities; compile data into easily manageable formats.

• Develop cohort-specific resources, including meeting links, Teams channels, LMS setups, curriculum materials, and infrastructure support.

• Guide students in onboarding to Galvanize platforms and facilitate discussions for both small and large groups.

• Assist with cohort kickoffs and organize/facilitate demo days, graduations, and other student-related events.

• Manage student-oriented onboarding communications and act as the primary point of contact for students.

• Ensure smooth classroom operations through effective communication with instructors and students, addressing needs and learning infrastructures.

• Regularly check in with instructors to verify that preparation is on schedule.

• Identify and resolve delivery issues and risks in collaboration with the Director of Client Solutions Manager.

• Engage in weekly coordination meetings with Operations, Academics, and other departments.

• Complete final delivery tasks, including reports, student offboarding, and capstone/graduation ceremonies.

• Design and implement corrective measures for both technical and non-technical development needs.

• Provide constructive feedback to students to enhance outcomes and foster a positive environment.

• Perform additional assigned responsibilities.

⛳️ Requirements

• A minimum of 3 years of experience or an equivalent combination of education and experience.

• Alignment with Galvanize Values: Learn & grow courageously; Create belonging with intention; Come together, build together; Win with integrity; Be fueled by our purpose.

• Proficiency in Microsoft Teams and Outlook.

• Experience with Google Office Suite (Google Docs, Google Calendar, Gmail, etc.).

• Familiarity with Microsoft Co-Pilot.

• Ability to pass a required background check.

• Willingness to travel up to 10% of the time.

• Bachelor’s degree(s) preferred.

• Exceptional written and verbal communication skills.

• Strong public speaking abilities; capable of presenting to, facilitating, and engaging both large and small groups.

• Competence in navigating challenging conversations with clarity, empathy, and directness.

• Comfort in making significant decisions in ambiguous situations.

• Highly self-sufficient, conscientious, reliable, self-driven, and solution-focused.

• Detail-oriented, methodical, and data-informed.

• Ability to take ownership or partial ownership of both short- and long-term projects.

• Strong collaboration skills coupled with high self-awareness, flexibility, open-mindedness, and positivity.

• Growth-oriented mindset with the capability to learn independently while seeking appropriate guidance.

• Proficient in prioritizing tasks, critically analyzing them, and executing effectively.

• Excellent time management abilities.

• Passion for education and alignment with educational philosophies.

• Familiarity with Google Apps, Slack, Asana, and Zoom.

• Knowledge of GitHub or GitLab.

• Background in teaching, coaching, psychology, counseling, social work, or a related field.

🏝️ Benefits

• Eligible employees may qualify for a bonus.

• Health benefits provided.

• Retirement contribution plans available.

• Paid time off policies.

• Home-based position offering flexibility.

• Reasonable accommodations offered for individuals with disabilities.