Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete lifecycle of relationships with health system customers, from the initial site implementation to multi-site growth and the discovery of new use cases.

• Facilitate kick-off meetings, conduct workflow mapping sessions, configure platforms, manage go-lives, and provide first-line support.

• Handle multiple deployments simultaneously and take responsibility for KPI reporting across accounts.

• Discover new use cases, sites, and avenues for expansion.

• Create business cases utilizing customer outcome data and collaborate with the Sales team to secure expansions.

• Deliver data-driven narratives and recommendations to health system directors and VP-level executives.

• Convert clinical workflows, call flows, cadence, handoff logic, and edge cases into product requirements.

• Define and evaluate account KPIs, including reach rate, engagement, confirmation rate, escalation volume, staff time saved, and clinical outcomes.

• Cultivate and sustain relationships with VP-level champions and clinical personnel.

• Manage the feedback loop to Product and Engineering, identifying bugs, feature gaps, and scope creep.

• Oversee multiple workstreams while ensuring quality standards are upheld.

• Develop replicable processes and playbooks to facilitate scalable delivery and growth.

⛳️ Requirements

• 8–12 years of pertinent experience.

• Proven history of managing intricate, multi-stakeholder programs from start to finish.

• At least one program where you successfully drove expansion or growth beyond the initial scope.

• Experience in strategic account management or client partnership at a healthcare technology or services organization, health system program management, implementation, expansion planning, change management, process design, clinical workflow redesign, care transformation, or improving hospital/health system processes.

• Strong, verifiable project management skills.

• Capability to manage several parallel workstreams.

• Proficiency in scoping projects and mapping processes and dependencies.

• Ability to construct financial narratives, ROI models, or client expansion proposals.

• Growth-focused mindset for identifying adjacent opportunities and developing business cases.

• Self-service-oriented approach to problem-solving.

• Based in the United States.

• Willingness to travel up to 25–30% for go-lives, strategic reviews, and onsite engagements.

• Ability to collaborate closely with the team based in Spain.

🏝️ Benefits

• Variable compensation.

• Equity.

• Remote work options.

• Flexible working hours.

• Team-building activities (at least two annually).

• Flexible PTO.

• Birthday leave.

• Budget allocated for training and personal development.

• Laptop (Mac) and necessary equipment provided.

• Stipend for healthcare coverage.

• Opportunities for career progression and development.