Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the entire lifecycle of relationships with US health systems, from initial site implementation to multi-site expansion and the discovery of new use cases.

• Propel account growth by identifying new sites, use cases, and pathways.

• Develop business cases utilizing customer outcomes data and collaborate with Sales to secure expansions.

• Lead the implementation of sites, which includes conducting kick-off meetings, workflow mapping, platform configuration, go-live support, and first-line assistance.

• Manage multiple simultaneous deployments.

• Oversee KPI reporting schedules and define as well as measure account metrics.

• Analyze metrics such as reach rate, engagement, confirmation rate, escalation volume, staff time freed, and clinical outcomes.

• Create narratives and recommendations for VP-level health system leadership.

• Interpret customer clinical workflows, call flows, cadence, handoff logic, and edge cases for Clinical and Product teams.

• Establish and maintain relationships with directors and VPs as champions.

• Build trust with clinical staff and address operational needs effectively.

• Manage the feedback loop to Product and Engineering, identifying bugs, feature gaps, and scope creep.

• Oversee multiple workstreams while upholding quality standards.

• Develop scalable processes and playbooks.

• Provide field insights to influence product priorities, expansion strategies, and future sales opportunities.

⛳️ Requirements

• 8–12 years of pertinent experience.

• Proven track record of managing complex, multi-stakeholder programs from start to finish.

• Experience driving expansion or growth beyond initial project scopes.

• Prior experience in strategic account management or client partnership within a healthcare technology or services company, health system program management, implementation, expansion planning, change management, process design, clinical workflow redesign, care transformation, or hospital/health system process improvement.

• An instinct for growth and the ability to identify adjacent opportunities, build a compelling case, and take action.

• Strong and demonstrable project management capabilities.

• Proficient in managing multiple parallel workstreams.

• Ability to lead scoping efforts and map processes along with identifying gaps.

• Comfortable creating financial narratives and translating operational metrics into business cases.

• Self-service-first mindset towards problem-solving.

• Based in the US.

• Willing to travel up to 25–30% for go-lives, strategic reviews, and onsite activities.

• Ability to collaborate closely with a team based in Spain.

🏝️ Benefits

• Variable compensation.

• Equity opportunities.

• Remote working options.

• Flexible working hours.

• Team-building events (at least two per year).

• Flexible paid time off (PTO).

• Day off for your birthday.

• Budget allocated for training and personal development.

• Provision of a Mac laptop.

• Essential equipment needed for the role.

• Stipend for health care coverage.

• Opportunities for career progression and development.