Program Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee the complete delivery process of Project 1, which includes managing scope, schedule, budget, vendor collaboration, risk mitigation, and ensuring successful execution.

• Create and oversee the strategic roadmap for phasing out SAP CRM by 2028 across Project 1 and Project 2.

• Lead the design, implementation, and launch of customer self-service solutions for onboarding, account management, and lifecycle workflows.

• Integrate customer journey insights, usability factors, and adoption strategies into program decision-making.

• Collaborate with stakeholders in Sales, Commercial Operations, Customer Service, and Information Technology.

• Enable effective communication between technical teams and business teams regarding SAP, Salesforce, integrations, customer master data, and modernization efforts.

• Direct customer data migration planning, cutover activities, and readiness for change.

• Ensure governance through executive reporting, updates for steering committees, RAID management, program metrics, and communication with stakeholders.

• Construct, mentor, and lead cross-functional teams consisting of Business Analysts, Developers, UX Designers, Testers, and Delivery Teams.

• Formulate and implement change management strategies and customer communication plans to facilitate adoption and transformation outcomes.

⛳️ Requirements

• A minimum of 10 years of experience in Program Management or Project Management, managing complex, enterprise-scale initiatives from strategy to execution.

• Demonstrated success in delivering customer-facing digital products, such as customer portals, websites, self-service platforms, or similar external solutions.

• Strong comprehension of customer onboarding, account setup, user provisioning, customer lifecycle management, and digital customer journeys.

• In-depth technical knowledge of enterprise CRM and ERP ecosystems, especially SAP CRM, SAP Customer Master Data, and Salesforce platforms.

• Experience in leading modernization initiatives, platform replacements, or enterprise transformation programs that involve data migration and cutover planning.

• Proven ability to influence senior leadership and align business and technology stakeholders across various functions.

• Excellent communication, presentation, facilitation, and stakeholder management skills at the executive level.

• Familiarity with Agile, Waterfall, and Hybrid delivery methodologies.

• Capacity to manage multiple workstreams, prioritize competing demands, and navigate complex dependencies within large programs.

• Bachelor's Degree in Business, Information Technology, Computer Science, Engineering, or a related discipline.

• PMP, PgMP, SAFe, or equivalent certification is preferred.

• Additional certifications in Agile delivery, Salesforce, SAP, or Change Management are considered advantageous.

• Must be authorized to work in the United States.

• Proficiency in English is essential.

🏝️ Benefits

• Competitive salary with company-sponsored benefits.

• Comprehensive medical plans.

• Dental and vision insurance.

• Health Savings Account (HSA) with company contribution.

• Company-sponsored life insurance.

• Short- and long-term disability insurance.

• Optional legal, hospital, accident, and pet wellness plans.

• 401(k) plan with matching contributions.

• Paid holidays and vacation time.

• Opportunities for career development and advancement.

• Fully remote work environment.

• Strong team culture and collaborative atmosphere.