Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the onboarding process for organizations utilizing Spotnana’s partnership with Direct Travel, from the initial project kickoff to the successful launch of contracted products and services.

• Collaborate with customers, partners, and internal teams to guarantee successful launches on the Spotnana Platform.

• Manage customer relationships throughout the implementation phase.

• Identify and escalate issues, collect customer feedback, and submit product requests as necessary.

• Deliver on-time and within-scope technical implementations for Direct Travel TMCs and customers.

• Conduct discovery and scoping sessions for both one-time and multi-phased implementations.

• Lead project management efforts, including risk management analysis and goal and KPI setting.

• Provide guidance to TMCs and customers on technical best practices, OID ordering and setup, product and service offerings, Direct Travel education, and EDIFACT/NDC updates.

• Work in collaboration with Sales, Customer Success, Product Management, Engineering, Finance, Travel Operations, and Technical Support teams.

• Maintain project plans using SmartSheet and Salesforce.

• Contribute to the development of internal and external documentation, technical Q&A, and best practices.

⛳️ Requirements

• A minimum of 5+ years of professional experience.

• Experience working with TMCs and in customer-facing technical implementation and onboarding within a highly technical environment.

• Familiarity with SSO, ADFS, SFTP, multiple HRIS integrations, and API integrations with other enterprise applications.

• Proven experience leading VAT and UAT phases of implementation.

• Working knowledge of the corporate travel industry.

• Ability to manage multiple work streams, meet deadlines, and prioritize competing demands effectively.

• Capability to work cross-functionally with all levels of an organization, both internally and externally, across various geographies.

• Excellent interpersonal communication, verbal and written skills, and strong organizational abilities.

• Highly motivated, driven, and passionate about technology and customer success.

• Understanding of and exposure to Amadeus and Sabre, including experience supporting setups within an OBT.

• Must be eligible for remote work within the US.

🏝️ Benefits

• Equity in the form of stock options.

• Pre-tax and ROTH 401(k) options through Fidelity with a company match of up to 4%.

• Comprehensive medical, dental, vision, life, and disability benefits effective from the hire date; covering 100% of employee premiums and 85% of eligible dependents.

• Pre-tax flexible spending accounts for health, dependent care, and commuter expenses.

• Flexible Paid Time Off (PTO).

• 10 company holidays.

• End-of-year company shutdown.

• Up to 26 weeks of Parental Leave.

• Monthly stipend for cell phone and internet expenses.

• IATAN travel membership.

• Pet insurance.

• Financial wellness tools.

• Access to the Calm app.