Program Manager

This is a fully remote position, open to applicants in Illinois, +7 more states.

📋 Description

• Take charge of the complete execution of designated customer programs, from identifying opportunities to the final stages of product commissioning.

• Develop, sustain, and drive comprehensive program schedules that emphasize critical-path items and dependencies.

• Facilitate regular program cadence meetings, ensuring accountability, decision-making, and follow-through on actions.

• Oversee milestones related to engineering release, drawing approvals, procurement, fabrication, assembly, testing, customer acceptance, installation, and commissioning.

• Identify and escalate schedule risks and cross-functional obstacles while proposing mitigation strategies.

• Maintain direct communication with customers regarding program execution and deliver proactive status updates.

• Foster collaborative relationships with customer counterparts, balancing the perspectives of both the customer and the company.

• Manage program-level P&L execution and customer commitments across revenue, margin, costs, cash flow, schedule, change orders, and overall performance.

• Oversee change orders from start to finish and monitor adherence to contract obligations and deliverables.

• Maintain program risk registers, drive critical risks to resolution, and escalate top risks along with mitigation strategies.

• Coordinate installation, commissioning, field resources, parts, support plans, warranty issues, and customer concerns.

• Lead cross-functional teams without direct reporting authority across Engineering, Operations, Supply Chain, Quality, Testing, Commercial, Finance, and Service.

• Collaborate with Production Planning and Supply Chain to ensure material readiness and manufacturing capacity.

• Strengthen standardized program management processes, identify areas for improvement, and share lessons learned.

⛳️ Requirements

• A Bachelor's degree in Engineering, Business, Supply Chain, or a related field; equivalent experience will be considered.

• A minimum of 5 years of progressive program or project management experience, preferably within an engineer-to-order or complex manufacturing setting.

• Proven ability to lead cross-functional teams without direct reporting authority.

• Proficient understanding of program management methodologies and tools (e.g., Monday.com, Microsoft Project, PLM systems).

• Experience in managing customer relationships and directly communicating program status to external stakeholders.

• Strong skills in critical-path thinking, risk management, and organization.

• Exceptional written and verbal communication abilities.

• Comfortable functioning in a fast-paced, high-growth environment with changing priorities and multiple concurrent programs.

• Project Management Professional (PMP®) certification or its equivalent is preferred.

• Experience in managing program-level P&L execution, change orders, and contract execution is preferred.

• Direct involvement with engineered-to-order capital equipment or B2B custom manufacturing, including coordination of installation and commissioning, is preferred.

• Experience supporting hyperscale data center clients or other rapidly expanding B2B end markets is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Retirement savings plan with company matching contributions.

• Opportunities for professional development and continuous learning.

• Flexible work arrangements and a supportive work-life balance.