Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and oversee program activities to meet the financial and performance objectives set by MarketSource and the client.

• Manage program operations and track employee performance and activities.

• Handle client commitments and manage their expectations effectively.

• Evaluate program goals and provide performance updates to the client and leadership.

• Mentor and support team members to enhance performance and surpass program objectives.

• Create and execute processes for measuring and improving performance.

• Deliver analysis for ad-hoc executive management reports.

• Prepare contingency plans to ensure business continuity.

• Oversee the program's profit and loss management.

• Conduct regular financial and program assessments with client management and MarketSource.

• Supervise and lead staff, including recruitment, selection, and development initiatives.

• Set, communicate, and evaluate team objectives for territory management.

• Establish an operational rhythm using CRM for account management, forecasting, and reporting.

• Oversee employee performance reviews, hiring, promotions, terminations, and disciplinary actions.

• Ensure effective monitoring of results and initiate corrective measures as necessary.

• Support the team in maintaining relationships, negotiating, and finalizing opportunities.

• Educate the team on essential skills, tools, product knowledge, and business intelligence.

⛳️ Requirements

• Bachelor’s degree in business administration or a related field, or equivalent experience in lieu of a degree.

• Over 3 years of experience in a sales environment.

• Willingness to travel 50%-80% within the market, including occasional out-of-state and overnight trips.

• Proven track record in developing, implementing, and managing high-performance programs with ambitious goals and successful outcomes.

• High tolerance for ambiguity and capability to swiftly adapt to changing priorities, responsibilities, and business demands.

• Strong business acumen.

• Ability to cultivate robust partnerships with internal team members and external stakeholders.

• Documented experience in analyzing and enhancing work processes for efficiency.

• Demonstrated ability to function effectively as a team player and coach.

• Proven leadership, motivational, and influencing skills.

• Excellent written, verbal, and presentation skills.

• Capability to present to senior leaders and executives, as well as to small and large audiences.

• Ability to maintain a professional demeanor, demonstrating integrity and confidentiality.

• Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook).

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401(k) and Roth retirement plans.

• Insurance options (Basic/Supplemental Life & AD&D).

• Short-term and long-term disability benefits.

• Health & Dependent Care Spending Accounts (HSA & DCFSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).