Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the planning, coordination, implementation, and supervision of task order activities alongside the USCIS Product Owner and COR.

• Act as the primary liaison for the contractor regarding task order activities.

• Collaborate with government stakeholders, technical staff, and subcontractors.

• Ensure contract performance, manage resources, and guarantee the timely delivery of technical and operational requirements.

• Engage with senior government officials concerning program status and operational issues.

• Monitor technical performance, staffing, resource utilization, deliverables, and compliance.

• Coordinate staffing and financial resources effectively.

• Facilitate recruitment, onboarding, training, and personnel development.

• Manage subcontractor activities and evaluate their performance.

• Develop, implement, and sustain the Program Management Plan.

• Review and coordinate monthly status reports, operational assessments, milestones, management reports, and contractual deliverables.

• Identify program risks, formulate corrective action strategies, and suggest process enhancements.

• Supervise technical support related to CDR, OCRS, Amazon Connect reporting, and associated USCIS systems.

⛳️ Requirements

• Associate's degree or higher qualification.

• At least 5 years of experience in the Information Technology sector.

• Proficient in coordinating technical projects, personnel, resources, and competing operational requirements.

• Strong skills in communication, organization, and problem-solving.

• Capable of interacting professionally with senior government officials and technical stakeholders.

• Experience in managing project documentation, performance reports, and contractual deliverables.

• PMP certification is highly preferred as per the PWS.

• Previous experience in managing federal government IT contracts or task orders.

• Experience supporting DHS, USCIS, or other federal civilian agencies.

• Familiarity with AWS, Amazon Connect, Amazon QuickSight, or enterprise reporting environments.

• Background in managing subcontractors, contract transitions, and geographically distributed teams.

• Knowledge of federal contract performance requirements, quality management, and risk management practices.

• Subject to a security investigation and must meet eligibility requirements for access to relevant government information and systems.

• Required to obtain a satisfactory USCIS Enter-on-Duty (EOD) determination prior to commencing work.

• Must be able to obtain and maintain the necessary government suitability determination.

🏝️ Benefits

• Mentorship and a collaborative work environment.

• Opportunities for career advancement and contributions to strategic objectives.