Program Manager

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• Oversee league operations across four regions throughout the week.

• Supervise part-time staffing, venue operations, coach recruitment, and family communications.

• Prepare the weekend team to manage game days independently without the Program Manager on-site.

• Recruit, hire, and onboard part-time field staff and other temporary positions.

• Handle job postings, applicant tracking, background checks, I-9 Work Authorization forms, and confidentiality agreements.

• Assign and monitor virtual training, as well as organize in-person training sessions.

• Create and maintain staff schedules in Connecteam, track absences, and adjust coverage accordingly.

• Keep in regular contact with staff and site managers.

• Ensure venues are equipped with the correct program setups and necessary documentation.

• Maintain rule books, practice plans, venue maps, venue notes, and opening/closing-day instructions.

• Ensure staff are proficient in using the Game Day app.

• Manage coach rosters and monitor recruitment progress.

• Conduct recruitment calls with coaches and follow up with candidates.

• Communicate with coaches before, during, and after the seasons.

• Address and route inquiries from the coaches hotline.

• Respond to family emails and messages, resolving any issues that arise.

• Document outcomes and present proposed plans to the Athletic Director.

• Communicate confirmed action plans to weekend staff and follow up after weekends.

• Provide leadership with a summary report by 10:00 AM every Monday.

• Develop the action plan for the upcoming weekend from Tuesday to Thursday.

• Deliver written game plans for Friday to Game Day Operations Coordinators and conduct preparation meetings.

• Incorporate venue assignments, backups, flexible staffing, schedule changes, bye weeks, and pending action plans into game plans.

• Organize Friday tasks, on-my-way tasks, and site manager logs.

• Ensure weekend reports address action plans for venues.

⛳️ Requirements

• Demonstrated ability to follow through on administrative tasks: manages a high-volume inbox and resolves issues via phone.

• Experience in managing part-time or seasonal staff.

• Strong written communication skills for reports, game plans, and action plans.

• Self-motivated and organized in a remote work environment.

• Proficient with scheduling and applicant management tools (Connecteam, CareerPlug, Asana), or a quick learner of such tools.

• Must be located in the Maryland, D.C., or Virginia area.

• This is a full-time, non-exempt position.

🏝️ Benefits

• Health insurance.

• Paid time off.

• Parental leave.

• 401(k) matching.

• Performance-based bonus.

• Competitive salary.

• Paid weekly.