Program Manager

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• Oversee league operations across four territories throughout the week

• Supervise part-time staffing, manage venue operations, recruit coaches, and communicate with families

• Prepare the weekend team to effectively manage game days in the absence of the Program Manager

• Recruit, hire, and onboard part-time field staff and additional part-time positions

• Handle job postings, applicant pipeline management, background checks, I-9 Work Authorization forms, and confidentiality agreements

• Assign and monitor virtual training, as well as schedule in-person training sessions

• Create and maintain staff schedules in Connecteam, track attendance, and adjust coverage as necessary

• Keep in contact with staff and site managers

• Ensure venues are set up correctly with the necessary program documentation

• Maintain rule books, practice plans, venue maps, venue notes, and notes for opening/closing days

• Ensure staff are proficient with the Game Day app

• Keep coach rosters and recruitment statuses updated

• Conduct recruitment calls with coaches and follow up with candidates

• Communicate with coaches before, during, and after seasons

• Handle and route inquiries from the coaches' hotline

• Address family emails and messages, resolving any issues that arise

• Document outcomes and present suggested plans to the Athletic Director

• Communicate confirmed action plans to weekend staff and follow up post-weekend

• Provide the leadership team with a Monday summary by 10:00 AM

• Develop the action plan for the upcoming weekend from Tuesday to Thursday

• Deliver written game plans for Friday to Game Day Operations Coordinators and conduct preparation meetings

• Incorporate venue assignments, backups, flexible staff, schedule changes, bye weeks, and open action plans into game plans

• Organize Friday tasks, on-the-way tasks, and site manager logs

• Ensure weekend reports address venue-specific action plans

⛳️ Requirements

• Demonstrated ability to follow through on administrative tasks: manages a high-volume inbox and resolves issues via phone

• Experience in managing part-time or seasonal staff

• Strong written communication skills for reports, game plans, and action plans

• Self-motivated and organized in a remote work environment

• Proficient with scheduling and applicant management tools (such as Connecteam, CareerPlug, Asana), or the ability to learn them swiftly

• Must reside in the Maryland, D.C., or Virginia area

• This is a full-time, non-exempt position

🏝️ Benefits

• Health insurance

• Paid time off

• Parental leave

• 401(k) matching

• Performance-based bonuses

• Competitive salary

• Weekly pay