Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete daily management of US health benefits, which encompasses medical, dental, vision, life insurance, FSA/HSA, 401(k), EAP, enrollments, qualified life events, terminations, COBRA, eligibility modifications, and employee escalations.

• Oversee the intake of benefits tickets, their resolution, escalation, and trend analysis.

• Cultivate and manage relationships with brokers, carriers, administrators, and benefits vendors, focusing on performance, service levels, escalations, and continuous improvement.

• Collaborate with the Chief of Staff to develop and enhance HighLevel’s global benefits philosophy.

• Assess benefits programs across various countries and employee demographics for competitiveness, uniformity, cost-effectiveness, and employee experience.

• Spearhead a year-round global benefits education initiative.

• Create, implement, and oversee employee perks and well-being programs.

• Design user-friendly, accessible benefits programs, communications, and service experiences.

• Ensure the maintenance of benefits documentation, controls, ownership, and authoritative records.

• Persistently enhance benefits programs, vendors, processes, systems, and the employee experience through data, feedback, and performance trends.

• Simplify intricate benefits topics into actionable recommendations for leaders and clear guidance for employees.

⛳️ Requirements

• A minimum of 8 years of progressive experience in US benefits administration and operations.

• In-depth knowledge of US health and welfare benefits, ERISA, ACA, COBRA, Section 125, HSA/FSA administration, and 401(k) operations.

• Proven experience managing complex benefits programs, renewals, vendor relationships, and employee escalations.

• Demonstrated experience in managing brokers, carriers, administrators, and benefits vendors.

• Experience collaborating with Finance, Payroll, Legal, People Operations, and People Technology departments.

• History of improving benefits processes, controls, integrations, and service models.

• Strong proficiency in spreadsheet management and data analysis.

• Capability to interpret cost, utilization, enrollment accuracy, invoice discrepancies, ticket trends, and vendor performance.

• Ability to distill complex benefits information into clear guidance for employees and actionable recommendations for leaders.

• Exceptional judgment and confidentiality in handling sensitive benefits, health, and employee information.

• Ability to work independently in a dynamic, globally distributed environment.

• Capacity to establish structure in areas where processes are still developing.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance coverage.

• FSA/HSA options.

• 401(k) retirement plan.

• Employee Assistance Program (EAP).

• Employee perks and well-being initiatives.

• Comprehensive global benefits education program.