Program Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Define and take ownership of the program roadmap, milestones, and success metrics in line with enterprise business objectives.

• Provide governance for delivery across various Salesforce projects, releases, and workstreams.

• Coordinate interdependencies among business teams, IT, vendors, and system integrators.

• Ensure consistent program execution by adhering to standard planning, reporting, and risk management practices.

• Act as the primary point for escalation and decision-making for Salesforce program-level challenges.

• Develop and maintain comprehensive program plans that encompass scope, schedule, budget, risks, dependencies, and resources.

• Lead program governance initiatives, including executive steering committees, status reviews, escalation paths, and decision frameworks.

• Oversee multiple Salesforce delivery teams, both internal and external, ensuring alignment with the roadmap, priorities, and architectural guidelines.

• Manage program financial aspects, including budgeting, forecasting, vendor expenses, and benefits tracking.

• Identify, monitor, and mitigate program-level risks, issues, and cross-project dependencies.

• Foster alignment among business stakeholders, product owners, architects, and delivery teams.

• Collaborate with Salesforce solution and enterprise architects to ensure that delivery aligns with platform strategy, security, and scalability standards.

• Ensure disciplined release planning, cutover readiness, and stabilization post-deployment.

• Support organizational change management, encompassing communication, training coordination, and adoption tracking.

• Prepare materials for executive-level reviews, including program dashboards, roadmap updates, decision documents, and outcome summaries.

⛳️ Requirements

• 8+ years of experience in program or project management, with significant responsibility for enterprise Salesforce implementations.

• Proven track record of managing multiple concurrent projects that involve complex dependencies within a matrixed organization.

• Strong knowledge of the Salesforce platform and delivery lifecycle, covering releases, integrations, and managed services models.

• Experience in managing system integrators and third-party vendors.

• Demonstrated capability to lead through ambiguity, influence without authority, and align various stakeholders.

• Exceptional written and verbal communication skills with a presence suitable for executive-level interactions.

• Preferred: experience in regulated, high-volume, or enterprise B2B environments.

• Preferred: familiarity with Salesforce Sales Cloud, Service Cloud, CPQ, Marketing Cloud, Data Cloud, or large-scale CRM transformations.

• Preferred: experience with Agile, SAFe, or hybrid delivery models.

• Preferred: background in enterprise integrations, data platforms, or customer lifecycle transformation initiatives.

• Preferred: program or project management certifications (PgMP, PMP, SAFe, Scrum Master).

🏝️ Benefits

• No specific benefits, perks, or compensation extras stated.

• Full-time employment.