Program Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Recognize deficiencies in technical or procedural knowledge.

• Create pathways and development plans to address skill shortages.

• Link business objectives to the competencies required by field teams to achieve their goals.

• Act as a liaison between Sales and Customer Experience departments.

• Equip teams with the necessary tools and training to enhance performance.

• Evaluate how AI and emerging technologies will influence business requirements and adjust programs accordingly.

• Manage projects from the planning phase through to completion.

• Keep stakeholders updated and take accountability for project outcomes.

• Translate current field requirements into structured plans.

• Develop role-specific learning pathways that range from fundamental awareness to advanced technical skills.

• Ensure that Sales and Customer Experience training is in line with the customer journey.

• Minimize redundancy in training efforts.

• Utilize data to assess the impact of training on performance.

• Explore opportunities for AI to enhance workflows.

⛳️ Requirements

• A Bachelor’s degree or equivalent, along with a minimum of 8 years of experience in program management, technical enablement, or learning and development.

• Over 5 years of experience managing intricate, cross-functional projects from inception to completion.

• Proven history of identifying skill gaps and developing strategies to address them.

• Experience collaborating with Sales or Customer Experience teams within a large, global organization.

• Strong understanding of networking, security, or software.

• Experience in organizational change or technical readiness in a global team is preferred.

• Familiarity with designing certification frameworks for customer-facing roles or leveraging AI to automate workflows and enhance productivity is preferred.

• Capability to foster strong relationships and influence others without having formal authority.

• Proficiency in simplifying complex information into clear, actionable updates for senior management.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Potential eligibility for Cisco restricted stock unit grants, subject to ongoing employment and vesting periods.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• Paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation time per full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees.

• 80 hours of sick time off provided on hire date and each January 1st thereafter.

• Up to 80 hours of unused sick time can be carried forward.

• Additional paid leave for critical or emergency family situations.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles, subject to Cisco’s policies.

• Performance-based incentive pay for sales-plan employees.

• Opportunities for growth and development.

• Global collaboration with a vast network of experts.