Program Manager

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Identify gaps in technical or process knowledge.

• Develop learning paths and programs to address skills deficiencies.

• Align business objectives with the skills required for field teams to achieve targets.

• Facilitate collaboration between Sales and Customer Experience teams.

• Assess field requirements and convert priorities into actionable plans.

• Create role-specific learning paths that range from foundational awareness to advanced technical proficiency.

• Ensure training is aligned with the customer journey while eliminating redundant efforts.

• Utilize data to assess the impact of training on performance outcomes.

• Identify potential for AI to enhance workflows.

• Manage projects from the planning stage through to delivery.

• Keep stakeholders updated and take ownership of project outcomes.

⛳️ Requirements

• Bachelor’s degree or equivalent, with a minimum of 8 years of experience in program management, technical enablement, or learning and development.

• Over 5 years of experience managing complex, cross-functional projects from inception to completion.

• Proven track record of recognizing skills gaps and developing strategies to address them.

• Experience collaborating with Sales or Customer Experience teams in a large, global organization.

• Strong understanding of networking, security, or software concepts.

• Preferred background in organizational change or technical readiness within a global team.

• Experience in designing certification frameworks for customer-facing roles or leveraging AI to streamline workflows and enhance productivity is preferred.

• Capability to cultivate strong relationships and influence without formal authority.

• Skill in simplifying complex information into clear, actionable updates for senior leadership.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available, vesting upon continued employment.

• 10 paid holidays for each full calendar year.

• 1 floating holiday for non-exempt employees.

• Paid day off for birthdays.

• Paid shutdown during the year-end holiday.

• 4 paid personal wellness days.

• 16 days of paid vacation per full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees.

• 80 hours of sick time granted upon hire and each January 1 thereafter.

• Up to 80 hours of unused sick time can be carried forward annually.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses for non-sales roles, subject to Cisco policies.