Program Management Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Successfully deliver Professional Services to a diverse portfolio of HealthEdge customers.

• Collaborate with Account Management, Sales, and clients to identify requirements and assemble cross-functional teams.

• Create long-term account strategies and project pipelines in partnership with Account Executives.

• Assess prospective customer requirements and formulate pre-sales implementation proposals.

• Estimate and propose solutions utilizing expert Professional Services resources.

• Manage project pipelines and re-forecast resource demands and revenue to maximize staffing efficiency.

• Assist in the development and negotiation of Statements of Work.

• Lead and support cross-functional teams, including Project Managers, Consulting Leads, and Technical Product Leads.

• Oversee project health, focusing on schedule, margin, utilization, and alignment with customer and business objectives.

• Identify and mitigate risks related to projects and organizational challenges.

• Partner with HealthEdge and customer senior leadership to synchronize expectations and processes.

• Promote adherence to best practices and facilitate their refinement.

• Monitor customer satisfaction and advocate for enhancements to HealthEdge offerings.

• Track client- and portfolio-level P&L in collaboration with the Professional Services PMO and Finance.

• Manage customer relationships to ensure appropriate levels of profitability.

• Serve as an escalation point for complex or critical customer situations.

• Prioritize HealthEdge deliverables across customers in coordination with peers and Account Management.

• Execute functions in accordance with HealthEdge policies and procedures, including PHI and PII handling requirements.

⛳️ Requirements

• Bachelor’s degree.

• Over 5 years of experience with direct responsibility for a consulting practice or managing a portfolio of accounts within a Professional Services organization.

• More than 5 years of experience in the healthcare insurance, healthcare technology, or a related industry.

• At least 10 years of consulting and project management experience.

• Strong analytical and problem-solving skills.

• Capability to negotiate solutions for complex issues.

• Proficiency in conflict negotiation and management.

• Outstanding verbal and written communication abilities.

• Demonstrated ability to engage with individuals at all organizational levels, including C Suite executives.

• Skillful in influencing others within a matrixed environment.

• Adaptable to changing priorities.

• Self-driven, proactive, and able to thrive under pressure in a fast-paced, results-oriented setting.

• Willingness to challenge the status quo to continuously enhance processes and offerings.

• Experience in evaluating and negotiating Statements of Work.

• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.

• Candidates may need to undergo a pre-employment criminal background check.

🏝️ Benefits

• Remote work environment.

• Hybrid or remote work options across various time zones.

• Travel may be required based on company needs.

• Reasonable accommodations available for individuals with disabilities.

• Commitment to equal opportunity and workforce diversity.