Program Lead – Enterprise Transformation

This is a fully remote position, open to applicants in New York.

📋 Description

• Establish the internal operational cadence, lead weekly full-team meetings, and facilitate recurring senior leadership discussions.

• Manage the program's communication with both the client and internal leaders through executive presentations, written updates, and progress monitoring.

• Act as the primary liaison for the client's program leadership regarding program-level issues.

• Adjust the engagement model as the partner organization progresses.

• Step in with the client when requests are unreasonable to safeguard the team's interests.

• Collaborate with Legal, Finance, and leadership to negotiate and finalize contract renewals.

• Maintain expertise in contract mechanics, redlines, rate structures, and budget oversight.

• Monitor program KPIs and make necessary adjustments when forecasts deviate from expectations.

• Work with recruiting on hiring strategies, screening criteria, and final hiring decisions.

• Address client leadership concerns regarding team member performance.

• Take ownership of and enhance the onboarding curriculum; oversee team capacity and workload.

• Manage program artifacts, reusable playbooks, tools, documentation, and processes.

⛳️ Requirements

• Experience in program/client delivery management, preferably within a staff-augmentation, matrix organization, consulting, or professional-services environment.

• Ability to manage a portfolio of engagements without directly overseeing any single one.

• Proven experience in managing relationships with senior client-side executives (VP/Director+) and internal C-suite leadership.

• Excellent and adaptable communication skills.

• Informal leadership style that relies on trust and communication rather than positional authority.

• Experience in creating and maintaining trackers, onboarding curricula, and playbooks.

• Proficient in synthesizing cross-functional information into clear, AI-supported systems.

• Skilled in negotiating and closing Statements of Work (SOWs), planning and accounting for headcount, managing KPI-based fee adjustments and delivery-model distributions, and tracking budget expenditures.

• Proven ownership of program KPIs and experience in proactive course correction.

• High tolerance for ambiguity.

• Nice to have: experience in scaling a distributed team.

• Nice to have: expertise in identifying expansion opportunities across an account portfolio.

• Nice to have: familiarity with generative AI tools in creative or marketing contexts.

• Nice to have: background in agency operations, martech, or enterprise software adoption programs.

• Nice to have: experience collaborating with a recruiting or talent team on an active hiring pipeline.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and career growth.

• Supportive team culture that values collaboration and innovation.