Program Documentation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the Defense Logistics Agency (DLA) and the Defense Agencies Initiative (DAI) within an Oracle E-Business Suite federal financial management framework hosted on Oracle Cloud Infrastructure.

• Convert technical and functional financial information, including SLA/AA/AG regulations, posting logic, validations, and RCA outputs, into Standard Operating Procedures (SOPs), user manuals, and reference documents.

• Create training resources such as presentations, step-by-step guides, job aids, classroom/lab instructions, and system walkthroughs.

• Work collaboratively with Posting Logic Architects, Functional Analysts, Validation Engineers, and DevSecOps teams.

• Produce documentation that supports audit readiness, compliance verification, and traceability of financial rules and processes.

• Uphold documentation style, structure, and formatting by using Microsoft Office templates and industry best practices.

• Manage multiple deadlines, deliverables, and iterative updates while ensuring version control, accuracy, and a professional appearance.

• Assist with user communications, workflow diagrams, and quick-reference materials.

• Generate knowledge-transfer resources for government sustainment teams.

⛳️ Requirements

• A minimum of 2 years’ experience in creating technical documentation, SOPs, or training materials within IT, ERP, or federal financial settings.

• Capability to understand technical content, including Oracle EBS functionalities, posting logic, validations, and crosswalks, and articulate it into clear, user-friendly documentation.

• Strong expertise in Microsoft Office Suite, including Word, PowerPoint, Excel, and Visio.

• Exceptional written communication skills, organizational abilities, and attention to detail.

• Experience managing multiple deadlines, version control, and structured document workflows.

• Eligibility to obtain and maintain IT II Non-Critical Sensitive security clearance or Tier 3 (T3) investigation suitability.

• Experience documenting financial management systems, Oracle EBS processes, or federal financial workflows is preferred.

• Familiarity with Agile/Scrum documentation methodologies is advantageous.

• Experience in writing training manuals or assisting with instructor-led training delivery is a plus.

• Ability to collaborate effectively with technical engineers, functional subject matter experts, and auditors is desired.

• Clear and organized writing style with the ability to simplify complex processes is preferred.

• Ability to juggle competing priorities while maintaining documentation accuracy through iterative updates is beneficial.

🏝️ Benefits

• Competitive salary with a profit-sharing program.

• Comprehensive medical, dental, and vision insurance.

• Basic life and accidental death & dismemberment insurance coverage.

• Matching contributions via a 401(k) plan.

• Participation in the CGI share purchase plan.

• Flexible and paid accrued vacation leave, ranging from 10 to 20 days annually.

• 80 hours of floating holiday leave each year.

• A minimum of 80 consecutive hours of paid sick/safe leave.

• Paid parental leave, varying from 20 to 70 consecutive business days.

• Bereavement leave, ranging from 1 to 7 days annually.

• Paid jury duty leave, up to the time summoned.

• Opportunities for learning and tuition assistance.

• Wellness and well-being programs.

• Options for remote work arrangements.