Program Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee assigned WCG client relationships while coordinating and governing these partnerships.

• Provide oversight for programs and establish KPIs to ensure WCG solutions align with customer requirements.

• Build a foundation and harmonize service delivery integration for an optimal customer service experience.

• Prepare annual operational strategies, reports, and executive summaries for customer programs.

• Plan, schedule, and manage regular client governance meetings.

• Administer client Service Level Agreements, Governance Agreements, and necessary reporting.

• Define program objectives and goals, tracking progress, challenges, and overall performance.

• Foster relationships and communicate program status updates to client and WCG executive stakeholders.

• Coordinate and supervise cross-functional staffing programs.

• Maintain precise and complete program documentation, reports, and plans.

• Offer strategic vision and leadership while directing client programs.

• Identify and manage program risks, collaborating with operations on action plans.

• Monitor, record, compile, and analyze program outcomes and performance metrics.

• Provide strategic support to sites and sponsors, acting as a liaison to ensure cross-functional performance and customer ROI.

• Assist sales and operations throughout the sales and onboarding processes, including sales calls, deck preparation, and responding to client inquiries.

• Serve as a subject matter expert for the sales team.

• Perform additional duties as assigned by the supervisor.

⛳️ Requirements

• Bachelor’s degree is preferred.

• Project Management Professional (PMP) Certification is a plus.

• 10+ years of program management experience with a proven track record of successful delivery impacting customers, leading and managing teams, meeting with customers to gather, analyze, and assess requirements, and coordinating multiple programs and efforts simultaneously.

• 5+ years of experience working on pharmaceutical industry projects requiring compliance with 21 Code of Federal Regulations (CFR) Part 11.

• 3+ years of experience in Account Management or Client Relationship Management.

• A background in Clinical Research and technology is preferred.

• Exceptional interpersonal and organizational skills with the ability to communicate effectively across cross-functional teams and all organizational levels.

• Ability to lead by influencing and negotiating.

• Capacity to organize diverse activities in a fast-paced, changing environment.

• Strong conflict resolution, problem-solving, and decision-making abilities.

• Excellent conceptual and critical thinking skills, along with project management and business awareness.

• Demonstrated ability to work independently as well as collaboratively within a team.

• Proficient in developing plans and budgets, tracking, planning capacity, and reporting.

• Strong knowledge of Microsoft Office, particularly Word, Excel, Access, and PowerPoint, along with Adobe, Visio, and Microsoft Project.

• Capability to create detailed reports and presentations using these tools.

• Regular attendance and punctuality are essential.

• Willingness and ability to travel 10% to 20% of the time.

🏝️ Benefits

• Medical, dental, vision, life, and disability insurance.

• 401(k) plan with company matching.

• Flexible spending accounts.

• Employee assistance programs.

• Tools for work/life balance.

• Referral bonuses.

• Tuition reimbursement.

• On-the-job training.

• Assistance with certification.

• Support for continuing education.

• Paid holidays, vacation, and sick leave.

• Opportunities for career development across One WCG.