Program Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee assigned WCG client relationships and facilitate the governance of those partnerships.

• Provide program oversight and establish Key Performance Indicators (KPIs) to ensure that WCG solutions align with customer needs.

• Aid in constructing a solid foundation and integrating service delivery for a cohesive customer service experience.

• Develop annual operational plans, reports, and executive briefs for WCG customer initiatives.

• Organize, schedule, and manage regular client governance meetings.

• Administer Service Level Agreements (SLAs), Governance Agreements, and necessary client reporting.

• Set program objectives and goals; monitor progress, challenges, and overall performance.

• Cultivate relationships and relay program status to clients and WCG executive stakeholders.

• Coordinate and supervise cross-functional staffed programs.

• Keep relevant, precise, and complete program documentation, reports, and plans.

• Offer strategic vision and leadership while steering client programs.

• Evaluate and manage program risks, collaborating with operations on action plans.

• Track, record, compile, and analyze program outcomes and performance data.

• Provide strategic assistance to sites and sponsors as a liaison to ensure cross-functional performance and customer ROI.

• Support sales and operations throughout the sales and onboarding processes, including sales calls, presentation preparation, and client inquiries.

• Act as a subject matter expert for the sales team.

• Execute other duties as assigned.

⛳️ Requirements

• Bachelor’s degree is preferred.

• Over 10 years of program management experience with a proven track record of successful delivery impacting customers, leading and managing teams, engaging with customers to gather, analyze, and evaluate requirements, and coordinating multiple programs and efforts simultaneously.

• At least 5 years of experience in projects within the pharmaceutical industry that require compliance with 21 Code of Federal Regulations (CFR) Part 11.

• Minimum of 3 years of experience in Account Management/Client Relationship Management.

• Preferred background in Clinical Research and technology.

• Exceptional interpersonal and organizational skills, with the ability to effectively communicate with cross-functional teams at all organizational levels.

• Capability to lead by influencing and negotiating.

• Ability to organize diverse activities in a rapidly changing environment.

• Strong conflict resolution, problem-solving, and decision-making abilities.

• High aptitude for conceptual and critical thinking, project management, and business awareness.

• Demonstrated ability to work independently as well as collaboratively within a team.

• Proficient in plan and budget development, as well as tracking, planning capacity, and reporting.

• Advanced knowledge of Microsoft Office, particularly Word, Excel, Access, and PowerPoint, along with Adobe, Visio, and Microsoft Project, with the capability to generate detailed reports and presentations using these tools.

• Regular attendance and punctuality are critical functions of this role.

• Willingness to travel 10%–20% of the time.

🏝️ Benefits

• Comprehensive benefits package including Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts.

• Employee Assistance Programs and additional work/life resources.

• Referral bonuses.

• Tuition reimbursement.

• Paid time off encompassing holidays, vacation, and sick leave.

• Career development opportunities with on-the-job training, certification assistance, and continuing education reimbursement.