Program Coordinator

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Oversee participant onboarding, orientation, training, and the completion of enrollment paperwork.

• Deliver ongoing, individualized customer support to participants and employees concerning program requirements, technology, employee management, issues, and corrections.

• Act as the primary point of contact between participants, employees, state agencies, case management agencies, and internal departments.

• Provide initial training on Electronic Visit Verification (EVV) and assist participants and employees with EVV and other program systems.

• Serve as an expert on state program rules, regulations, and internal policies.

• Record communications with participants and stakeholders through Customer Support tickets, monitor issues and trends, and ensure prompt resolution and follow-up.

• Oversee program communication and administrative systems.

• Assist in program monitoring by tracking participant success, service quality, caseload needs, and other program metrics.

• Collaborate with supervisors and internal departments to resolve participant concerns, grievances, personnel matters, and contracted service requirements.

• Uphold a high standard of customer service and operational efficiency, including timely responses to calls, emails, and inquiries.

⛳️ Requirements

• A 4-year degree in Social Work, Psychology, Sociology, or other human service fields is preferred.

• Knowledge of or experience with State programs.

• Ability to successfully pass a background check conducted by the Department of Human Services.

• Possession of a valid Driver’s License and valid car insurance.

• Capability to drive, as necessary, to fulfill the responsibilities of the Program Coordinator role.

• Must reside in the state of South Carolina.

🏝️ Benefits

• Comprehensive Full-Time benefits.

• Paid Time Off.