Program Coordinator

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Deliver exceptional customer service to both clients and contractors.

• Act as the primary point of contact for clients, external stakeholders, and scheme owners.

• Manage the complete process of coordinating and arranging certification and second-party audits.

• Supervise accreditation and witness audits.

• Keep updated on program and accreditation requirements.

• Schedule audit dates in collaboration with clients and auditors.

• Maintain audit scheduling systems and oversee the audit diary.

• Allocate audits to auditors based on their specific skill sets.

• Preserve records related to clients, sites, audits, and witnesses.

• Assist with sales follow-ups for new, lost, and returning clients.

• Enhance certification systems and workflows, including EAOL.

• Create Standard Operating Procedures (SOPs) for EAOL and Eurofins Assurance US systems.

• Document certification processes, reports, decisions, and certificates in EAOL.

• Ensure accurate pricing and assist in the collection of overdue invoices.

• Implement certification withdrawals when necessary.

• Oversee surveillance, monitoring, and recertification activities.

• Participate in team meetings, conferences, and trade events as needed.

⛳️ Requirements

• Bachelor’s degree in life sciences, food science/technology, quality, regulatory affairs, data science, engineering, or a related field.

• Relevant work experience may be considered in lieu of educational qualifications.

• A minimum of 1 to 3 years of relevant experience.

• Proven proficiency in Microsoft Excel, Word, PowerPoint, and databases.

• Dedication to delivering outstanding customer service.

• Experience in data management is advantageous.

• Must have the authorization to work in the United States indefinitely without restrictions or the need for sponsorship.

• Ability to think quickly and perform effectively under pressure.

• Excellent interpersonal and communication abilities.

• Adaptable mindset towards work and evolving demands.

🏝️ Benefits

• Comprehensive medical coverage.

• Options for dental and vision care.

• Life and disability insurance.

• 401(k) plan with company matching.

• Paid vacation and holidays.

• Remote work available Monday through Friday.

• Flexible additional hours as needed.