Enterprise Program Coordinator

This is a fully remote position, open to applicants in Japan.

📋 Description

• Act as the primary contact for daily program operations for designated clients

• Organize scheduled services such as routine inspections and maintenance

• Manage unexpected and non-standard services, including troubleshooting responses

• Collaborate with internal teams and external partners/vendors to appropriately direct customer inquiries and requests

• Work alongside cross-functional teams to address customer concerns, explore solutions, and execute them in daily operations

• Enhance and maintain the quality of operations for designated programs/projects

• Ensure effective handling of customer inquiries and accurate data entry for repair and inspection requests related to laboratory asset management

⛳️ Requirements

• Proven experience in email communication with both internal and external stakeholders

• Capability to organize and handle multiple cases and information at the same time

• Proficient in office applications including Outlook, Teams, and Excel (data entry and basic functionalities)

• Adaptable to changes in work content and circumstances

• Strong attention to detail and compliance with regulations

• Ability to collaborate effectively with others

• Willingness and capability to travel 100% of the time

🏝️ Benefits

• Offers the option for remote work

• Full-time weekly schedule

• Equal opportunity employer