Enterprise Program Coordinator

This is a fully remote position, open to applicants in Japan.

📋 Description

• Act as the main operational point of contact between Agilent and significant customers.

• Organize both scheduled and unplanned services to fulfill customer requirements.

• Ensure prompt resolution of customer queries by coordinating with the appropriate internal and external teams.

• Work together with cross-functional partners to pinpoint challenges, create solutions, and apply best practices.

• Assist in the delivery of programs and projects with an emphasis on operational excellence and customer satisfaction.

• Engage directly with customer teams on-site, offering hands-on assistance and fostering strong relationships.

• Carry out tailored responsibilities as outlined in customer program agreements.

• Promote continuous improvement and enhance value through proactive problem-solving.

⛳️ Requirements

• 1–2 years of experience in a similar position supporting programs/projects in technical or customer-oriented settings.

• Strong customer service orientation with a proven ability to provide exceptional experiences.

• Excellent organizational abilities to manage intricate schedules and multiple priorities effectively.

• Proficient in handling technical service requests, purchase orders, and invoices.

• Strong communication and interpersonal skills to collaborate effectively across teams and with customers.

• Solution-focused, flexible, and committed to achieving results.

• Experience in laboratory or technical environments and familiarity with SAP is advantageous.

• Proficient in Microsoft Office applications.

• A degree in a scientific or technical discipline is preferred, though relevant experience is equally valued.

🏝️ Benefits

• Competitive salary and performance-related bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Positive and collaborative work environment.

• Flexible work arrangements to support work-life balance.