This is a fully remote position, open to applicants in Japan.

📋 Description

• Serve as the primary point of contact for program operations for assigned clients.

• Coordinate and arrange planned services such as regular inspections and maintenance, as well as unplanned or atypical service requests.

• Collaborate with internal departments and external partners to connect client inquiries and requests to the appropriate channels, promoting swift and accurate responses.

• Work alongside cross-functional teams to identify client challenges, explore solutions, and lead the implementation into daily operations.

• Maintain and improve the quality of operations for assigned programs/projects.

• Ensure steady operation of data entry tasks related to client inquiries and repair/inspection requests.

⛳️ Requirements

• Experience in email communication with both internal and external stakeholders.

• Ability to manage multiple projects and organize information effectively.

• Proficient in OA skills such as Outlook, Teams, and Excel (data entry and basic functions).

• Flexibility to adapt to changes in work content and situations.

• Strong emphasis on accuracy and adherence to rules.

• Ability to work collaboratively with those around you.

🏝️ Benefits

• Option to work remotely.

• Country-specific pay and benefit information available.