Program Associate, Practice, Innovation & Professionalism

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Develop and oversee member-focused programs, resources, and services for the Practice Innovation and Professionalism Center.

• Lead the development, assessment, administration, and ongoing enhancement of programs supporting members and volunteers.

• Act as the staff liaison for the Pro Bono Committee.

• Recruit, onboard, assist, and retain volunteers.

• Manage member intake, referrals or matching, communications, follow-up, quality assurance, and recordkeeping protocols.

• Monitor member needs and program results, identify service gaps, and propose enhancements.

• Create practice management checklists, templates, articles, toolkits, guides, and other practical resources.

• Serve as the primary resource for inquiries concerning practice management, technology, workflows, professionalism, and AILA resources.

• Draft, edit, maintain, publish, update, and archive content for the website and educational materials.

• Coordinate contributors and collaborate with staff and volunteer experts to develop accessible resources for members.

• Organize, compile, maintain, and repurpose content for lawyers, paralegals, and legal teams.

• Lead documentation of workflows, process mapping, standard operating procedures, and improvements to systems.

• Maintain program databases, tracking systems, templates, resource inventories, and standards for data entry.

• Implement technological and process redesigns to enhance efficiency, member experience, program consistency, and knowledge sharing.

• Research and support the development of new programs, services, partnerships, sponsorships, grants, and other growth opportunities.

• Provide additional support for member services, research, content, programs, and projects as assigned.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and relevant work experience.

• 3–5 years of experience in an immigration law firm, immigration legal services organization, legal operations, association programs, or similar environments.

• Strong preference for candidates with immigration paralegal experience.

• Preferred paralegal certificate or equivalent practical experience.

• Working knowledge of immigration law practice, law firm workflows, and the roles of attorneys, paralegals, and legal staff.

• Ability to respond to member or client inquiries, identify underlying needs, and recognize issues requiring escalation.

• Strong skills in writing, editing, research, organization, project management, and relationship building.

• Experience with Microsoft 365.

• Comfort with learning project management, content management, database, analytics, and artificial intelligence tools.

• Ability to work effectively in a remote setting, including extended periods at a computer workstation, virtual meetings, and ongoing communication with colleagues and external stakeholders.

• Ability to occasionally lift or move materials weighing up to 25 pounds.

• Resume and cover letter are required.

• Must be authorized to work in the United States without employer sponsorship.

• Participation in the AILA Annual Conference each June is mandatory.

• Ability to travel occasionally, including possible overnight or weekend stays and domestic or international travel.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Employee assistance program.

• 401(k) retirement savings plan with matching contributions after 3 months of employment.

• Generous paid time off.

• Paid parental leave.

• Opportunities for professional development.

• Employer-paid life insurance.

• Employer-paid disability benefits.

• Fully remote work arrangement.

• Occasional travel opportunities and organizational activities.