Program Assistant, Case Files

This is a fully remote position, open to applicants in District of Columbia.

📋 Description

• Oversee a shared inbox that receives information requests.

• Record, monitor, and delegate requests to team members.

• Assess requestors, requested data, release eligibility, and relevant SOPs.

• Work in partnership with program and customer personnel to gather requested documents.

• Examine files and redact information in accordance with SOPs.

• Evaluate complex or unique requests using previous scenarios along with team and leadership guidance.

• Submit finalized requests based on urgent or standard timelines.

• Manage, monitor, and authorize child advocate appointments for program participants.

• Engage in special projects, including extensive document requests related to litigation inquiries.

• Support the FOIA team with processing requests and additional tasks.

⛳️ Requirements

• A minimum of 2 years of relevant document or program analysis experience within an agency serving underserved or vulnerable populations.

• Proven experience handling sensitive documentation.

• Knowledge of appropriate PII handling protocols.

• Familiarity with SOPs regarding the release of information.

• Exceptional written and verbal communication abilities.

• Strong organizational skills with a keen attention to detail.

• Proficiency in Microsoft Office, including Outlook, Word, Excel, and Access.

• Experience with underserved or vulnerable populations is preferred.

• Bachelor’s Degree in Social Sciences or a related field is preferred.

• Must meet the MBI (T2) public trust requirement.

• Availability to work 40 scheduled hours per week is essential.

🏝️ Benefits

• Options for medical plans, including those with Health Savings Accounts.

• Dental plan choices.

• Vision plan availability.

• 401(k) plan with pre-tax and post-tax contributions up to IRS annual limits, including company matching.

• Full flexible work weeks when possible.

• Paid leave for vacation, sick days, personal matters, holidays, parental leave, military leave, bereavement, and jury duty.

• Short- and long-term disability coverage.

• Life insurance provisions.

• Accidental death and dismemberment insurance.

• Personal accident insurance coverage.

• Critical illness insurance options.

• Business travel and accident insurance.