Program Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Generate key performance indicators as outlined in contracts.

• Preserve documented methods of calculation to ensure measures are traceable and reproducible.

• Recognize and escalate any contractual measures that cannot be accurately derived from the available data.

• Assist in quality governance reviews and compile evidence for cost savings.

• Develop performance content for operational reviews, client business assessments, and program governance.

• Monitor corrective action triggers and remediation status when measures exceed thresholds.

• Evaluate maintenance completion, response, and resolution performance based on schedule and demand across sites, platforms, vendors, and departments.

• Investigate first-time-fix rates, repeat fault occurrences, and aging work order trends to identify underlying drivers.

• Compare self-performed versus vendor-performed volume and cost variations, and assist with conversion cases.

• Assess capacity and workload distribution among sites and staff, highlighting any unsustainable workloads.

• Assist in capital replacement and end-of-life assessments using data on failures, downtime, and expenditures.

• Analyze service spending and clarify budget variances in operational terms.

• Review contract and entitlement standings, renewal schedules, coverage gaps, and unused coverage.

• Aid in pricing discussions, change requests, and scope alterations through analysis.

• Clearly communicate analytical limitations and differentiate correlation from causation.

• Reconcile figures across reports to avoid conflicting results.

• Serve as the designated analytical contact for assigned Site Operations Managers.

• Travel to designated sites to gain insights into operational processes and data challenges.

• Relay findings back to sites in actionable formats.

• Collaborate with Master Data, Sourcing, and Payments teams on data discrepancies, expenditures, and contract data.

• Define and validate requirements for reporting and dashboards.

• Support internal and client audits with traceable analysis and source data.

• Host and escort OEM and third-party personnel at client locations.

• Ensure third-party induction, badging, authorization, safety compliance, and completion of service records.

• Report any unannounced or out-of-scope work by third parties.

⛳️ Requirements

• A minimum of 3 years of experience in operational, service, performance, or financial analysis.

• Proven ability to produce analysis that withstands scrutiny.

• Strong skills in spreadsheet applications, including pivot tables, lookups, and reconciliation methods.

• Preferred experience with SQL, Power BI, Tableau, or similar reporting tools.

• Familiarity with a computerized maintenance management system (CMMS), enterprise asset management system, or service management platform as a data source.

• Experience working with contractual or regulated performance measures where definitions are crucial.

• Willingness to declare when a figure is incorrect or cannot be generated, rather than publishing inaccurate data.

• A working understanding of GxP requirements and data integrity expectations.

• Preferred experience in pharmaceutical, biotechnology, healthcare, or technical service environments.

• A bachelor's degree in a technical, scientific, business, finance, or information discipline is preferred.

• Equivalent experience will be considered.

• Training in GxP, data integrity, and client site safety will be provided or is required.

• Capability to wear necessary personal protective equipment while on-site.

• Ability to adhere to client site safety, OSHA, laboratory, and facility-specific procedures.

• Willingness and ability to travel approximately 10 to 20 percent for assigned sites, client reviews, and program meetings.

🏝️ Benefits

• Opportunities for professional growth and advancement within the organization.

• Continuous training initiatives.

• Mentorship programs available.

• Supportive workplace environment.

• Opportunities for internal promotions.

• Training in GxP, data integrity, and client site safety provided or required.

• Training on CMMS, reporting tools, and platforms offered post-hire.