Program Advocacy Supervisor

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Oversee the Social Security Eligibility and Trust Accounting personnel, providing direct supervision and leadership for team initiatives and results.

• Conduct weekly check-ins, offer guidance and feedback, and manage staff performance.

• Ensure adherence to federal and state laws, regulations, and policies.

• Track performance metrics and contractual obligations.

• Utilize critical thinking and data analysis tools to address requests from DCF and PCG management.

• Strive for ongoing enhancement in compliance, value, accuracy, and efficiency.

• Maintain and revise Standard Operating Procedures and training documentation.

• Establish and uphold quality assurance processes for activities, data, and reporting.

• Facilitate client meetings and training sessions.

• Foster positive relationships with clients, federal partners, colleagues, and team members.

• Collaborate with PCG staff across various teams.

• Stay updated on federal and state laws and policies.

• Lead or take part in state and federal audits and evaluations.

⛳️ Requirements

• Bachelor’s degree or higher, preferably in accounting or business.

• Over 5 years of relevant experience, ideally with staff supervision included.

• Knowledge of Title XVI (SSI), Title II (RSDI), and Title IV-D (Child Support) federal programs.

• Advanced understanding and capability to interpret applicable federal and state laws, regulations, and policies.

• Ability to prioritize tasks and delegate responsibilities effectively.

• Capacity to organize and plan work efficiently within established time constraints.

• Excellent verbal and written communication skills, with a focus on customer service.

• Strong critical thinking and problem-solving abilities.

• Detail-oriented mindset.

• Ability to work independently as well as collaboratively within a team.

• Proactive and self-motivated.

• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.

• Strong proficiency in Microsoft Excel is preferred.

• PCG does not provide sponsorship for newly hired foreign national workers seeking work authorization, including H-1B sponsorship.

🏝️ Benefits

• Medical and dental care benefits.

• 401k plan.

• Paid Time Off (PTO).

• Parental leave.

• Bereavement leave.