Program Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and coordinate operational needs for global and strategic customer engagements.

• Supervise open work orders with local Convergint offices and provide guidance on solutions.

• Evaluate complex issues and propose effective solutions.

• Address urgent customer concerns after regular hours as necessary.

• Distribute customer purchase orders while ensuring adherence to customer specifications.

• Create and assess service and installation invoices.

• Track Spectrum work orders for compliance with days-to-invoice standards and profitability.

• Maintain iCare sites and customer data; deliver iCare training and demonstrations.

• Assist in onboarding new accounts.

• Generate weekly, monthly, and quarterly financial or performance reports.

• Support Quarterly Business Reviews and presentations.

• Participate in or lead weekly status meetings and calls.

• Aid in the renewal of the Customer Service Program, including pricing and scope of work.

• Perform customer administrative duties and provide standard pricing.

• Configure customer templates within MiQuote.

• Ensure customer-specific payment system access and train local offices on procedures.

• Develop and implement processes that enhance delivery and profitability.

• Enter purchase orders into Spectrum and manage order processing.

• Source standard parts and materials as needed.

• Create and implement customized Playbooks for customers.

• Provide service quotations to customers.

• Schedule and follow up on monthly maintenance activities.

• Establish and maintain processes for customer satisfaction feedback.

• Generate innovative solutions to complex challenges.

• Perform additional duties as requested or required.

⛳️ Requirements

• A college degree, trade school education, or equivalent experience.

• At least 4 years of experience in operations, field service, or project management.

• Diploma and/or certification in Business Administration or related office experience.

• Outstanding telephone and interpersonal customer service skills, with the ability to work effectively under pressure.

• Strong proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, Visio, and Project.

• Excellent written and verbal communication skills, with the ability to present to various organizational levels.

• Proven ability to achieve results through collaboration with others.

• Solid financial knowledge and skills, encompassing accounts receivable/payable, purchase orders, and profitability.

• Strong organizational abilities and the capacity to manage multiple tasks simultaneously.

• Exceptional attention to detail.

• Adaptability to changing priorities and directions.

• Initiative and proactive approach to tasks.

• Ability to foster a collaborative work environment.

• Competence in project and service financial management.

• Experience with contract administration.

• Strong work ethic, capable of functioning independently or as part of a team.

• Understanding of appropriate protection levels concerning customer personnel, information, and property.

• Strategic thinker with analytical problem-solving skills and techniques.

• Experience in electronic security, fire alarm & life safety, building automation, or IT is preferred but not mandatory.

🏝️ Benefits

• 10 Company Holidays and Paid Time Off, starting at 13 days annually.

• Fun & Laughter Day Off.

• Medical, Dental & Vision Plan.

• Life Insurance & Disability Plan.

• Wellness Program.

• 401K Matching Plan.

• Colleague Assistance Program.

• Tuition reimbursement.

• Competitive salary and compensation package.

• Vehicle reimbursement plan or company vehicle.

• Corporate Social Responsibility Day.

• Cell phone reimbursement (if applicable).

• Paid parental leave.