Professional Services Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of intricate professional services projects from start to finish.

• Facilitate in-depth discovery sessions with customer stakeholders.

• Outline requirements, design solutions, and provide documented business outcomes.

• Develop advanced, custom Risk Cloud workflows and data models tailored for enterprise GRC applications.

• Utilize AI-enhanced workflows and platform functionalities to expedite configuration, enhance process mapping, and boost GRC program efficiency.

• Oversee project scope, timelines, deliverables, customer health, recovery strategies, and request queues.

• Assess customer requests and assign tasks to junior consultants as necessary.

• Offer strategic guidance in enterprise risk management, compliance frameworks, third-party risk, and auditing.

• Recognize quick wins and showcase platform ROI.

• Collaborate with Customer Success, Sales, Account Executives, and Product teams.

• Share best practices for configuration, contribute to internal playbooks, and mentor junior consultants.

⛳️ Requirements

• Minimum of 5 years of experience in professional services, SaaS consulting, or enterprise implementation within a B2B SaaS context.

• Demonstrated success in independently managing complex or tailored customer projects.

• Proficient in mastering intricate software platforms and developing advanced custom configurations and integrations for enterprise clients.

• Ability to clearly articulate and synthesize LogicGate principles to external executives and internal stakeholders.

• Passion for utilizing AI tools and cutting-edge technologies.

• Exceptional written and verbal communication skills.

• Proven experience in facilitating executive discovery sessions, managing change, and presenting to C-level risk leaders.

• Strong project management skills with the ability to maintain project health, safeguard SOW scope, and independently drive risk mitigation.

• Readiness and ability to travel as required for customer on-site visits, team planning workshops, and company events.

🏝️ Benefits

• Variable compensation plans.

• Equity options.

• Flexible health and wellness benefits.

• Generous PTO.

• Annual Company Holidays.

• Health Days.

• Summer Fridays.

• LinkedIn Learning.

• People Leader training.

• Internal Mentorship Program.

• Paid volunteer hours.

• Company-wide charitable activities.

• Employee Resource Groups.