Professional Services Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the effective implementation of professional services projects within designated accounts, segments, or regions.

• Foster and uphold relationships with key client stakeholders and internal CDW collaborators.

• Comprehend client business goals, challenges, and expectations to effectively align service solutions.

• Engage in account planning, client-facing discussions, and business reviews with clients.

• Aid in the delivery lifecycle, encompassing consultation, service design, implementation, and support.

• Help define project scope, timelines, and resource plans.

• Coordinate across various service practices to ensure smooth engagement execution and resource alignment.

• Collaborate with sales professionals, pre-sales consultants, project managers, pre-sales teams, and delivery teams.

• Engage in coaching, feedback, and discussions focused on continuous improvement.

• Assist in documenting, standardizing, and aligning service offerings with industry best practices.

• Track key performance indicators related to delivery performance, client satisfaction, and financial results.

• Provide updates regarding engagement status, risks, and potential opportunities.

• Monitor financial performance of services and escalate variances as necessary.

• Support CDW-first delivery strategies and targets for billable utilization.

• Identify delivery risks, assist in mitigation planning, and escalate issues that impact timelines, scope, or client satisfaction.

• Recognize opportunities for additional services and assist in discussions for service expansion and solution positioning.

⛳️ Requirements

• Bachelor’s degree with 5 years of experience in consultative professional services sales, delivery, or project coordination roles that support client engagements, OR 9 years of relevant work experience in similar roles.

• Experience in supporting technology services engagements.

• Proven ability to assist with moderately complex technology projects aligned with business objectives.

• Capacity to understand client requirements, engage in client discussions, and maintain trusted advisor relationships.

• Ability to participate in conversations concerning delivery issues, risks, and escalations under the guidance of senior leaders.

• Familiarity with supporting project plans, schedules, and execution activities.

• Excellent communication and collaboration abilities.

• Capacity to manage multiple priorities in a fast-paced setting.

• Strong analytical and problem-solving skills with an emphasis on client success.

• Ability to influence through collaboration and partnership.

• Willingness to travel up to 25% or as required.

• Experience in cross-functional team environments is advantageous.

• PMP or services-related certifications are a plus.

• Experience with consulting or enterprise clients is beneficial.

🏝️ Benefits

• Annual bonus target of 25% subject to the terms and conditions of the plan.

• Comprehensive benefits package (details provided at https://cdw.benefit-info.com/).

• Geographic salary differentials may be applicable.

• Travel up to 25% or as needed.