Professional Services Engineer III

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Act as an escalation point for the Professional and Service Delivery Teams.

• Provide exemplary customer service to Logically’s clientele.

• Oversee open tickets/projects and fulfill technical and operational tasks for project deliverables.

• Assist in quoting and defining the scope of Statements of Work.

• Lead technical discussions with customers, partners, and internal teams.

• Define customer engagements and create statements of work along with work breakdown structures.

• Conduct project risk assessments and implement mitigation strategies.

• Generate project documentation and technical architecture diagrams.

• Deploy, configure, test, and troubleshoot Logically solutions within customer environments.

• Install and configure Logically solutions in customer settings.

• Conduct technical training sessions and demonstrations either remotely or on-site based on customer needs.

• Provide implementation, maintenance, and associated customer documentation.

• Collaborate with Sales, Project, and Service Delivery teams to ensure project completion.

• Communicate project opportunities to customer project and account teams.

• Document and execute enhancements to Professional Services engagement processes.

• Assist other departments with technical escalations and service tickets as directed by Professional Services leadership.

⛳️ Requirements

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field is preferred.

• Hands-on experience with Windows Server Operating Systems, Active Directory, Microsoft Exchange, Office 365, Citrix Technologies, Citrix Cloud, Azure VDI, VMware, Hyper-V, SAN Technologies, Fortinet, Extreme, SonicWall, ConnectWise, and Remote Access Services is preferred.

• Extensive experience in server, cloud, and network architecture and deployment.

• Over 10 years of experience in IT administration and/or technical support, or equivalent experience.

• Strong verbal and written communication skills for effective interaction with customers and management.

• Solid business acumen with the capability to translate business requirements into suitable solutions.

• Excellent listening abilities and skill in handling challenging conversations while clearly explaining complex technical concepts.

• Capacity to build and sustain trusted relationships and promote collaboration.

• Demonstrated ability to manage multiple projects in a dynamic environment.

• Ability to clearly communicate complex technical, architectural, and organizational issues and suggest iterative solutions.

• Strong problem-solving capabilities.

• Ability to stay flexible and composed under pressure while juggling multiple priorities.

• Proven experience in a team-oriented environment, including leadership, presentation, planning, and communication skills.

🏝️ Benefits

• Collaborative, growth-focused work environment.

• Competitive salary and benefits package.

• Opportunities for career development and advancement.

• Contribute to meaningful change by assisting organizations in reducing risk and enhancing resilience.