Technical Specialist – Hardlines Engineer

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Deliver technical, client, and business-line support for the Americas region and global business line.

• Assist with technical services, strategy, new product innovation, global processes, capacity planning, and technical governance.

• Identify opportunities for new products and revenue through service expansion, development of new services, and customer inquiries.

• Oversee, develop, and manage technical components of globally executed regulatory services for customers in the Americas.

• Stay informed about industry best practices and standards, providing technical insights, interpretations, and recommendations.

• Accurately respond to technical inquiries from the Tech Inquiry Mailbox within established turnaround times.

• Create and refine SOPs, methods, work instructions, and standard interpretation practices.

• Design and deliver technical training sessions for both internal and external audiences in the Americas region.

• Comprehend client requirements and align them with Bureau Veritas testing services.

• Track customer inquiries to identify potential new services and market opportunities.

• Monitor changes in regulations and industry standards, updating or developing testing methodologies as needed.

• Address technical challenges involving regional sites and clients.

• Engage in global processes and promote continuous improvement.

• Enhance client satisfaction in collaboration with Lab Managers/Directors and Business Development teams.

• Support client projects, regulatory interpretations, knowledge-product sales, technical marketing content, RFPs, new-service implementation, adherence to testing methodologies, audits, complaint investigations, and regional capacity planning.

⛳️ Requirements

• In-depth knowledge of relevant Hardlines, Toys, and Juvenile Products technical expertise, concepts, processes, and equipment.

• Capability to engage with customers, ascertain requirements, secure additional business, define and resolve issues, and guarantee customer satisfaction.

• Competence in working under pressure, managing crisis situations, and balancing multiple tasks simultaneously.

• Highly developed organizational and interpersonal skills; able to work autonomously as well as in a team environment.

• Ability to interpret regulations and standards effectively.

• Strong mathematical skills and familiarity with statistical procedures.

• Medium to high proficiency in Microsoft Office Suite, Lotus Notes, and statistical analysis tools.

• Knowledge of laboratory instruments and equipment.

• Excellent oral and written communication and presentation skills.

• Technical aptitude with the capability to assimilate, evaluate new information, and formulate plans.

• Skill to prioritize tasks and perform necessary follow-ups.

• Willingness to travel up to 20% within the USA, with limited international travel required.

• A bachelor's degree in a relevant field is required; a master's degree is an added advantage.

• A minimum of 5 years' experience in customer services and/or direct customer engagement.

• 2–3 years of pertinent experience in the assigned service line or a related discipline is essential.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional growth and advancement.

• Flexible work arrangements.

• Collaborative and inclusive work environment.