Professional Services Consultant

This is a fully remote position, open to applicants in California.

📋 Description

• Design, architect, and manage tailored Privileged Access Management programs that align with client objectives.

• Facilitate design and planning workshops for enterprise implementations of CyberArk PAM solutions.

• Evaluate customer requirements, set technical priorities, mitigate risks, and provide guidance on deployment strategies.

• Foster trusted-advisor relationships with enterprise customer teams and C-level executive sponsors.

• Perform technical health checks, architecture assessments, and performance evaluations.

• Engage in customer reviews focused on adoption, platform health, and value delivery metrics.

• Track platform usage and suggest actions for expanding usage and reducing security risks.

• Act as the primary technical contact for strategic accounts and manage critical escalations within internal teams.

• Advocate for the customer internally and collect feedback to shape product roadmaps and operations.

• Collaborate with Customer Success Managers (CSMs) and Account Executives (AEs) to identify risks, facilitate renewals, and explore expansion opportunities.

• Work alongside Services, Support, Product, and R&D teams to resolve intricate technical challenges.

• Oversee multiple concurrent enterprise customer engagements.

⛳️ Requirements

• Minimum of 3 years of practical experience with Idira (CyberArk) or comparable enterprise PAM solutions.

• At least 5 years of experience in enterprise software or security consulting.

• A minimum of 2 years in a Technical Account Manager (TAM) or Technical Customer Success position.

• Over 3 years of experience at a SaaS or cybersecurity vendor providing professional or technical account services.

• Practical experience utilizing modern AI productivity tools such as Gemini and ChatGPT.

• Comprehensive knowledge in databases, networking, Active Directory/IDP systems, systems administration, and application security.

• Strong foundation in Identity & Access Management (IAM), network security, and enterprise risk management.

• Familiarity with AWS, Azure, and GCP.

• Capability to lead technical discussions, build rapport with executives, and drive long-term platform value.

• Excellent analytical skills for troubleshooting critical issues and resolving complex challenges under pressure.

• Outstanding verbal and written communication abilities.

• Preferred: Experience with CyberArk migrations, including Self-Hosted to Self-Hosted or Self-Hosted to Privilege Cloud.

• Preferred: CISSP, Security+, CyberArk CDE/CPC, or equivalent security certifications.

• Quick learner with a flexible approach to adopting and experimenting with new workplace technology integrations.

• Must not require immigration sponsorship; the employer will not support applicants for work visas.

🏝️ Benefits

• Potential inclusion of restricted stock units.

• Possible bonus offerings.

• Comprehensive employee benefits; further details are available through the employer's benefits description.