Professional Services Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assist in pre-sales efforts, including presentations tailored for both small/medium enterprises and larger clients.

• Aid in organizing company initiatives such as webinars, preparations for trade shows, and marketing launches.

• Support post-sales processes, which include customer onboarding, technical consulting, and overall account and relationship management.

• Cultivate a strong understanding of clients' business needs and objectives.

• Strategically seek new growth opportunities within existing accounts by establishing credibility and aligning Optitex products with customer requirements.

• Ensure timely delivery of products and services to meet clients' satisfaction while adhering to scope and budget.

• Assist in the preparation of presentations, RFIs, RFPs, and similar documents.

• Communicate the status of customer implementations to both internal and external stakeholders.

• Conduct regular quality control testing to ensure solutions meet established quality standards.

• Actively solicit and track customer feedback regarding implementations and services.

• Represent customer perspectives in the design of products, services, and workflows.

• Achieve and maintain a thorough understanding of the complete range of software and services offered.

• Support customers in achieving their goals by effectively leveraging our solutions and services to their fullest potential.

⛳️ Requirements

• A minimum of 3 to 5 years of experience in Automotive Trim design and development (or a related field), with extensive knowledge of pattern making and associated processes.

• Proficiency in 2D/3D pattern software (such as Gerber, Lectra, etc.).

• Experience with Adobe Illustrator and Photoshop for fashion and textile design.

• Familiarity with CAD/CAM design software (such as Nedgraphics, Kaledo, etc.) is a plus.

• Strong communication skills and a collaborative team player.

• Ability to prioritize tasks effectively and meet deadlines.

• Excellent organizational skills with a keen attention to detail.

• Quick learner with proficiency across a broad spectrum of software.

• Experience in Help Desk/Technical Support with strong problem-solving abilities.

• Capability to work remotely, with potential travel as needed.

• Proficiency in Portuguese and Spanish is required; English language skills are an additional advantage.

🏝️ Benefits

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