Professional Learning Operations Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Take charge of the daily operational framework for over 1,000 professional learning sessions each year.

• Oversee the complete process of facilitator assignments for both virtual and onsite engagements.

• Balance the impact on educators, travel logistics, work-hour sustainability, and cost-effectiveness in staffing assignments.

• Manage rescheduling, cancellations, open slots, and modifications to session details.

• Create operational strategies for multiple session deployments, tailored district partnerships, and peak-volume periods.

• Relay staffing choices, schedule modifications, and operational expectations to facilitators, managers, and cross-functional teams.

• Monitor and evaluate booking trends, delivery pipelines, facilitator utilization, capacity, and limitations.

• Anticipate high-demand periods, geographic hotspots, and format limitations.

• Provide capacity and staffing recommendations to the Professional Learning Operations Director.

• Ensure reliable training availability views for Partnerships and both internal and external stakeholders.

• Deliver historical insights for staffing strategies and long-term delivery planning.

• Supervise daily and weekly operational routines across systems, tools, and workflows.

• Act as the primary escalation point for urgent operational concerns.

• Execute workflow simplification, lightweight automation, reporting, and quality assurance checks.

• Develop and enhance standard operating procedures and operational controls.

• Coordinate logistics for occasional internal Professional Learning team events, such as the annual onsite workshop.

⛳️ Requirements

• 3-5+ years of experience in training operations, learning operations, professional services delivery, workforce scheduling, or another high-volume service-delivery environment.

• Proven experience in managing complex resource allocation, scheduling matrices, or staffing workflows across virtual and in-person delivery platforms.

• Direct experience in administering scheduling, training, learning, CRM, or related operational systems.

• Strong proficiency in spreadsheets and data management, including the ability to use data to pinpoint exceptions and operational risks.

• Experience in enhancing manual workflows through automation, system configuration, scripts, AI tools, or other practical technological solutions.

• BA/BS degree or equivalent professional experience.

• General availability aligned with Eastern Time, including early morning hours.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans.

• Short- and long-term disability coverage.

• Life insurance.

• 401K matching.

• Parental leave.

• Generous PTO policy.

• A collegial and passionate work culture.

• The opportunity to positively impact the lives of millions of children.