Production Training Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Effectively articulate complex concepts in a manner that is easily understandable for both technical and non-technical audiences.

• Keep up-to-date with the RES system platform and its developments to ensure subject matter expertise.

• Deliver outstanding customer service by addressing inquiries and requests from clients as well as internal team members.

• Engage in system enhancement discussions and act as a subject matter expert on necessary system updates.

• Examine data discrepancies, pinpoint their root causes, and communicate findings to management for appropriate resolutions.

• Investigate and address customer inquiries related to the RES system.

• Provide production support for the RES system, guaranteeing accurate interpretation and application of program guidelines.

• Develop training materials tailored to the needs and requests of customer support.

⛳️ Requirements

• A Bachelor’s degree in communications or equivalent experience in training and support systems, with 5 to 8 years of relevant experience.

• Proficient in simplifying complex technical ideas into clear, understandable language.

• Strong skills in building relationships.

• Exceptional organizational abilities and effective time and priority management skills.

• Excellent verbal and written communication skills, with a keen eye for detail.

• Self-motivated and proactive, with the ability to anticipate questions from learners and needs from customers.

• Familiarity with adult learning principles.

• Ability to manage confidential and sensitive information with the necessary discretion.

• Proficiency in Office 365 applications, including Teams and SharePoint.

• At least 1 year of experience in the software industry working with AGILE methodologies.

• Capability to obtain and maintain a Suitability/Public Trust clearance.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Flexible work arrangements to promote work-life balance.