Production Training Support Communications Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Convert technical updates from the Department of VA Veteran Readiness and Employment (VR&E) Readiness and Employment System (RES) into clear and actionable communications.

• Collaborate with Agile teams, including Scrum Masters, Product Owners, Business Analysts, and Developers, to gain insights into upcoming technical changes and develop user-friendly communication materials.

• Create release notes, deployment announcements, sprint or PI updates, FAQs, success stories, and readiness documentation.

• Ensure communication timelines are synchronized with Agile cadences, including sprints, increments, and release cycles.

• Oversee and refresh communication channels such as intranet pages, email distributions, collaboration platforms, and knowledge repositories.

⛳️ Requirements

• A Bachelor’s degree in communications or equivalent experience with training and support systems.

• 5-8 years of professional experience.

• Excellent writing and storytelling skills, particularly in simplifying technical concepts for non-technical audiences.

• Strong organizational abilities with a talent for managing multiple communication threads concurrently.

• Willingness to learn technical concepts and work collaboratively with cross-functional teams.

• Capability to obtain and maintain a Suitability/Public Trust clearance.

• Preferred: Experience with collaboration and work-tracking tools (e.g., Jira, Confluence, Teams, SharePoint).

• Preferred: Over 1 year of experience in the software industry utilizing AGILE methods.

🏝️ Benefits

• [List any benefits here if applicable]