Production Team Lead

This is a fully remote position, open to applicants in China.

📋 Description

• Lead, mentor, and cultivate a team of sourcing specialists through consistent one-on-one meetings, ongoing training, and performance coaching.

• Ensure adherence to standard operating procedures (SOPs) for order tracking and fulfillment.

• Conduct daily audits of platform communication and identify issues that could lead to customer frustration.

• Oversee the global order pipeline, pinpoint bottlenecks, and address them swiftly.

• Act as the primary escalation point for complex order exceptions, quality control failures, and factory delays.

• Assess manufacturing partners and direct production to dependable, high-quality suppliers.

• Analyze operational data and the root causes of delays, then develop and implement sustainable process enhancements.

• Collaborate with global Sales, Design, and Support teams to enhance communication and improve customer experience.

• Engage in daily sourcing representative duties while also providing team leadership.

⛳️ Requirements

• A minimum of 3 years of direct experience in manufacturing, supply chain management, or product sourcing.

• Demonstrated experience in managing, training, and evaluating a team, including conducting one-on-one meetings and ensuring adherence to KPIs and SOPs.

• Proven track record of independently managing order exceptions, factory delays, and quality control issues.

• Experience in running operational workflows and tracking tools, including order trackers and ERP systems.

• Proficient in managing operational details and trackers on a hands-on basis, beyond strategic oversight.

• Exceptional command of English at a professional level (C1/C2).

• Highly disciplined, self-driven, and capable of operating as a full-time, dedicated independent contractor.

• A reliable remote setup, including a fast computer, noise-canceling headset, and stable internet connection.

• Fluency in Mandarin to communicate directly with China-based sourcing staff and factory partners (preferred).

• Practical experience in process improvement methodologies such as Lean or Six Sigma (preferred).

• Skills in data analysis or dashboard creation for metrics such as on-time delivery (preferred).

🏝️ Benefits

• Direct access to the CEO and executive team, offering mentorship and high visibility.

• Flat organizational structure allowing influence over product roadmap, workflows, and company strategies.

• High degree of autonomy, minimal bureaucratic obstacles, and opportunities for personal and professional development.

• Flexible working arrangements in a fully remote environment.

• Competitive, outcome-focused compensation packages tailored to the candidate's level of impact.