Production Representative – Heavy Equipment and Truck Inspector, Mechanic

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all facets of the online inspection and production workflow, including inspections of heavy equipment and trucks, research, photography/video, descriptions, and logistics.

• Assess construction and industrial machinery for online sales and remarketing purposes.

• Prepare equipment, conduct minor repairs, and generate auction listings.

• Engage with customers, assisting with loading and unloading, providing support, and troubleshooting issues.

• Organize and schedule heavy equipment inspections in collaboration with partners and customers.

• Offer support for construction equipment and customer inquiries.

• Uphold exceptional customer service standards for both sellers and buyers, addressing inquiries, disputes, and resolutions.

• Conduct research on a diverse array of assets using the internet and other resources.

• Develop, maintain, implement, and adhere to policies and practices that ensure safe and efficient operations.

• Compose professional, detailed, accurate, and globally-focused asset descriptions for buyers.

• Collaborate with various teams within the organization to enhance satisfaction for both buyers and sellers.

• Acquire comprehensive knowledge of the business to foster positive changes in processes and capabilities.

⛳️ Requirements

• Background in heavy equipment and machinery, including construction, agricultural, trucks, or industrial equipment.

• At least 5 years of experience in mechanical, fleet, rental, service, or related fields.

• Extensive experience in customer engagement, service, and support.

• Proficient mechanical skills and diagnostic capabilities related to equipment.

• Good computer skills and familiarity with various applications and internet usage.

• Some experience in photography and/or video is preferred.

• Strong interpersonal skills and experience in managing people, partners, and teams.

• Familiarity with internet technologies, such as eBay, is beneficial but not mandatory.

• Capacity to manage projects that involve multiple tasks, resources, and customer interactions.

• Detail-oriented and mechanically inclined.

• Ability to regularly climb on and inspect large construction equipment.

• Willingness to work flexible schedules, including travel to customer locations.

• Exceptional oral and written communication skills and a strong team player.

• Relevant expertise in heavy equipment, construction equipment rental, service and sales/marketing, auction sales, or remarketing is advantageous.

• Self-driven with an aptitude and attitude suited for a startup, entrepreneurial, and team-focused environment.

• Regional travel is necessary.

🏝️ Benefits

• Competitive hourly wage.

• Medical coverage.

• 401K plan.

• Paid vacation.