Production Enablement Support Manager, KYC

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Lead and nurture a team of KYC professionals, offering oversight and expert regulatory guidance.

• Supervise the prompt execution of client due diligence reviews utilizing a risk-based methodology.

• Recruit talent, establish objectives, develop team members, manage performance and compensation decisions, encourage teamwork, and address disciplinary matters.

• Oversee production teams in alignment with policies, standards, procedures, and job aids.

• Ensure that team outputs are suitable for their intended purpose and ready for audits and regulatory reviews.

• Identify and spearhead process enhancements to boost efficiency, accuracy, and quality.

• Collaborate with senior management on intricate, confidential, high-visibility, and special projects.

• Ensure integration with business management areas, the wider organization, and enterprise.

• Provide guidance, coaching, and development to meet operational and professional goals.

• Formulate proactive strategies and programs addressing regulatory and compliance matters related to KYC Operations.

• Act as a liaison and subject matter expert for Compliance, Legal, Audit, Risk, external entities, and other stakeholders.

• Direct KYC Operations frameworks, methodologies, and procedures in accordance with TD’s AML Program.

• Engage in and oversee regulatory examinations as well as internal and external audits.

• Implement corrective actions and recommend or execute procedural modifications.

• Manage team productivity using metrics and data to achieve service-level agreements and quality benchmarks.

• Allocate workflow to analysts, provide governance and support, and escalate issues to senior management.

• Safeguard organizational interests, identify and manage risks, and address escalated issues.

• Develop and supervise function procedures, business plans, strategic priorities, and long-term strategies.

• Integrate new systems and upgrades into operational processes.

• Oversee daily operations and engage in KYC-focused and cross-functional projects.

• Monitor regulatory trends and communicate the effectiveness of strategy, program, and practices to senior management.

• Cultivate team expertise, recruit a diverse workforce, and promote a cohesive, high-performing, and equitable team.

• Serve as a brand ambassador for TD, both internally and externally.

⛳️ Requirements

• Bachelor’s Degree or equivalent professional work experience.

• For new hires: At least 3 years of direct management experience in financial services or comparable industries, including fraud, know your customer, anti-money laundering, sanctions screening, or related roles.

• Alternatively, 6+ years of direct management experience in a different role involving information fluency, investigation, research, or broadly in financial services, but not specifically KYC or AML.

• Extensive knowledge and understanding of business and technology as well as organizational practices and disciplines.

• Strong to advanced knowledge of external competition, industry, and/or market trends relevant to the function/business.

• Familiarity with KYC operations, client due diligence, AML program requirements, regulatory/compliance issues, audits, and risk management.

• Competence in managing teams, employee performance, compensation decisions, hiring, development, and disciplinary actions.

• Proficiency in managing operations through metrics and data to fulfill service level agreements while ensuring high-quality work products.

• Ability to collaborate with Compliance, Legal, Audit, Risk, senior management, executives, external groups, and key stakeholders.

• Capacity to manage confidential, complex, escalated, high-risk, and non-standard issues.

• Commitment to maintaining compliance with internal and external requirements and codes of conduct.

• Occasional domestic travel is required; no international travel.

🏝️ Benefits

• Variable compensation/incentive awards, which may include cash and/or equity incentive awards.

• Health and wellness benefits.

• Savings and retirement programs.

• Vacation PTO, Flex PTO, and Holiday PTO.

• Banking benefits and discounts.

• Career development opportunities.

• Reward and recognition programs.

• Regular discussions regarding career, development, and performance.

• Access to an online learning platform.

• Mentoring programs.

• Training and onboarding sessions.

• Commitment to equal opportunity employment and disability accommodations.