IDV / IDAR Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and address emails in the FSA ID Verify and ID Verification support mailboxes.

• Provide assistance to external users who require manual identity verification or account recovery services.

• Process identity documents submitted by users and verify the accuracy of the information.

• Update case notes in the PAS Admin Tool and finalize verified cases.

• Manage data pertaining to user identities and facilitate internal data sharing for fraud analysis.

• Ensure the proper handling of unique user identifiers and critical user information.

• Maintain precise records for reporting purposes.

• Assist with content updates, access and usage reporting, user data capture related to network issues, edge protection measures, analytic tagging or dynamic error messaging, application-specific information, and AIMS token management for customer support.

⛳️ Requirements

• Possess Public Trust clearance.

• Hold an Associate's Degree.

• Have 4 years of relevant experience.

• Exhibit strong attention to detail when reviewing identity documents and user information.

• Demonstrate excellent customer service and communication skills for engaging with external users.

• Capable of securely and confidentially handling sensitive personally identifiable information (PII).

• Good organizational skills to manage multiple cases, mailboxes, and deadlines effectively.

• Basic understanding of identity verification and account recovery processes.

• Proficient with email systems, administrative tools, and basic data entry tasks.

• Ability to adhere to detailed procedures while exercising sound judgment in case handling.

• Team-oriented with a willingness to assist during peak periods and after-hours requirements.

• Clear written communication skills for documenting case notes, notifications, and updates to users and team members.

🏝️ Benefits

• Eleven Federal Holidays.

• Paid Time Off accrued each pay period.

• Parental Leave.

• Three medical plan options with a generous employer contribution.

• Dental and Vision Insurance.

• Company-paid Short-Term and Long-Term Disability.

• Company-paid Life and AD&D Insurance.

• 401k with competitive matching and a vesting schedule.

• Continuing education assistance.

• Medical, Dependent Care, and Commuter Flexible Spending Accounts.

• Employee Assistance Program.

• Wellness benefits including the Calm Health app and WellHub gym subsidy (formerly GymPass).

• 529 College Savings Plan.

• Legal Insurance.

• Pet Insurance.