Production Billing Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and escalate unique billing requirements, invoice creation, and exception handling for more than 2.5 million invoices annually.

• Confirm the accuracy of invoice population, distribution, and reconciliation of discrepancies while ensuring adherence to service level agreements (SLAs).

• Assess whether client invoicing needs can be satisfied through automated or manual approaches.

• Develop solutions for billing challenges and escalate recommendations as necessary.

• Review and integrate processes across Production Billing, Revenue Operations, and other stakeholders.

• Suggest and implement approved enhancements to existing processes.

• Maintain relationships with internal staff and external clients.

• Guarantee precise invoicing, accurate data, and prompt customer service.

• Analyze data for productivity, quality, and SLA metrics.

• Elevate complex issues and analyze quality data with Supervisors and Managers.

• Verify and document internal controls.

• Collect, analyze, and submit audit schedules along with supporting documents.

• Generate complex productivity, status, flash, and ad-hoc reports.

• Assess team and individual adherence to SLAs.

• Organize daily production activities, workload allocation, and prioritization.

• Communicate workload assignments, priorities, production objectives, processes, and procedures.

• Monitor web billing rejections and submissions, coordinating resolutions.

• Provide guidance regarding compliance changes.

• Manage workload tracking, quality of work products, and production coaching.

• Train and onboard new staff and integrate team members effectively.

• Offer performance management feedback to the manager and address performance issues.

• Identify opportunities for process improvements and provide backup for team members.

• Document, implement, and troubleshoot approved changes to processes.

• Lead or support corporate-wide system initiatives and upgrades.

• Assist in User Acceptance Testing and technology or process rollouts.

• Act as the primary trainer for new technology developments.

• Manage special projects as assigned.

⛳️ Requirements

• Bachelor's Degree in Business, Finance, Accounting, or a related field preferred, or equivalent relevant work experience.

• Degree accompanied by 5+ years of pertinent analytical, billing, and accounting experience, with a minimum of 1 year demonstrating leadership experience.

• In the absence of a degree, 6+ years of relevant experience in a financial/accounting setting and in creating customized invoices.

• Preferred experience in web billing.

• Required experience in an ERP and high-volume processing environment.

• PeopleSoft experience is preferred.

• Direct customer interaction experience, addressing business concerns promptly.

• Experience in project management or change management.

• Strong communication and customer service abilities.

• Capability to articulate ideas both verbally and in writing.

• Successful completion of a background check is mandatory as a condition of employment.

🏝️ Benefits

• Group health insurance offerings: medical, vision, and dental.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) healthcare options.

• Life and accident insurance coverage.

• Adoption and fertility assistance programs.

• Paid parental leave of up to 6 weeks.

• Short-term and long-term disability coverage.

• Paid time off for vacation, personal matters, and illness.

• Up to 17 days of Choice Time Off (CTO) per calendar year for new hires, prorated based on hours worked and years of service.

• Up to 11 paid holidays each calendar year.

• 401(k) savings and investment plan or deferred compensation plan, if eligible.

• 100% employer match on the first 3% of contributions for eligible employees.

• Commitment to equal employment opportunity.

• Reasonable accommodation support for applicants with disabilities.