Product Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide an outstanding client experience by recognizing and documenting client needs and concerns.

• Respond to incoming inquiries and utilize problem-solving strategies.

• Educate clients and ensure issues are followed through to a successful resolution.

• Deliver consistent, professional, and high-quality support to clients.

• Develop procedures aimed at guaranteeing client satisfaction and quality service delivery.

• Collaborate and communicate across teams and departments to address issues.

• Replicate and document issues for potential escalation.

• Assist Klara users as a member of the Client Services team.

⛳️ Requirements

• Bachelor's Degree preferred.

• 1-2 years of relevant experience.

• Capability to manage or field over 25 inbound calls daily.

• Availability to work from 11 am - 8 pm EST (required).

• If local, must be able to work onsite at the Boca Raton HQ Office three days a week.

• Proficiency in evaluating, troubleshooting, and following up on customer software application issues.

• Experience in a medical practice and/or with an EMR is desirable.

• Basic understanding of Apple platforms: Mac, iPad, iPhone/iPad iOS.

• Familiarity with bug tracking software such as Zen and Jira.

• Exceptional interpersonal, verbal, and written communication abilities.

• Skill in effectively prioritizing tasks and managing time efficiently.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage, including a company contribution to a Health Savings Account.

• 401(k) matching contribution of 50% on employee contributions deferred on up to 6% of compensation.

• Generous Paid Time Off policy.

• Paid Parental Leave programs.

• Company-funded Life and Disability benefits.

• Flexible Spending Account options.

• Employee Assistance Programs.

• Company-sponsored Business Resource & Special Interest Groups.

• Opportunities for professional development.

• Tuition reimbursement programs available.

• Unlimited access to LinkedIn Learning resources.

• Global presence with in-person collaboration opportunities.

• Remote work availability for certain roles.

• Weekly catered breakfast and lunch.

• Treadmill workstations available.

• Zen and wellness rooms provided.

• Dog-friendly headquarters.