Product Support – Lift Trucks

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide Lift Trucks service and product support to Konecranes dealers and key account customers across North America.

• Enhance the dealer network by instructing on assembly and commissioning procedures for new Konecranes Lift Truck products.

• Coordinate or carry out assembly and commissioning in areas lacking dealers.

• Ensure products adhere to current specifications and quality standards.

• Supervise and troubleshoot both in the field and remotely via phone and email.

• Deliver theoretical classroom instruction and practical hands-on technical training for customers and dealers.

• Visit customers and dealers to offer technical guidance and support while identifying or creating business opportunities.

• Document non-conformities and technical issues using established processes.

• Ensure correct interpretation and processing of the Konecranes warranty policy.

• Assist the sales team with technical requirements and address customer/dealer non-conformities.

• Provide input for service development, profitability, and ongoing quality enhancement.

• Make decisions regarding field service metrics.

• Organize travel to customers and dealers for product support activities.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Proficiency in English is mandatory.

• Spanish is preferred; bilingual candidates are a plus but not essential.

• Strong computer skills are required.

• Background in Machinery Aftersales support or related fields is essential.

• Solid technical foundation, including knowledge of hydraulic and electrical systems, engines and transmissions, and spare parts manuals.

• Willingness to travel frequently.

• Must reside near a major airport.

• Capability to support operations throughout North America West, Canada West, and Mexico.

🏝️ Benefits

• Medical Plan.

• Dental plan.

• Vision plan.

• 401k plan with a match starting from day one.

• Identity theft protection.

• Accident insurance.

• Travel insurance.

• Two weeks of vacation annually, pro-rated for the first year based on start date.

• Three weeks of vacation after 5–12 years of service.

• Four weeks of vacation after 13+ years of service.

• Five days of sick leave per year, pro-rated in the first year after 90 days of service.

• Ten paid holidays each year.

• Remote workplace.