Product Support Engineer, Software – Proton Therapy

This is a fully remote position, open to applicants in Europe.

📋 Description

• Provide technical assistance for the installation, deployment, maintenance, and lifecycle support of Proton Therapy software systems.

• Facilitate software installations and upgrades at customer locations, both on-site and remotely.

• Engage in global deployment efforts alongside field and engineering teams.

• Implement software rollouts and system integration tasks.

• Aid in validation, testing, and support following deployment.

• Investigate and resolve software issues reported by customers in collaboration with Field Service, Product Support Engineering, and development teams.

• Troubleshoot software, networking, and system infrastructure elements.

• Document findings, corrective measures, and lessons learned.

• Escalate complex, high-risk, or safety-critical issues as necessary.

• Assist with new product introductions and software releases.

• Gather field feedback and pinpoint opportunities for product enhancements.

• Support change control, defect management, and complaint investigations.

• Identify and report concerns regarding software, reliability, maintainability, and serviceability.

• Contribute to initiatives aimed at continuous improvement.

• Aid in the design and delivery of technical training materials.

• Create and maintain service documentation, technical instructions, and support resources.

⛳️ Requirements

• Minimum of 2 years of direct, hands-on experience supporting ProBeam or ProBeam 360 as a Field Service Engineer or Product Support Engineer.

• Strong troubleshooting abilities across software, networking, and IT infrastructure.

• Experience in supporting medical device systems within a customer-facing setting.

• Proven capability to manage multiple technical issues and prioritize tasks effectively.

• Excellent communication and collaboration skills across cross-functional teams.

• Proficient in English (both written and verbal).

• Must live in close proximity to a Varian ProBeam or ProBeam 360 customer site.

• Willingness to accommodate customer schedules, including nights, weekends, and extended hours as needed.

• Must satisfy customer site access, credentialing, and safety requirements as applicable.

• Ability to work in clinical and technical environments, including radiation areas, electrical systems, and other safety-sensitive conditions.

• Preferred: Bachelor’s degree in Engineering, Computer Science, or a related discipline.

• Preferred: Experience with software development, scripting, or automation tools.

• Preferred: Familiarity with system monitoring, data analysis, or reliability engineering practices.

• Preferred: Experience in supporting global deployments or multi-site system environments.

🏝️ Benefits

• Resources and flexibility for professional and personal development.

• Up to 30% travel required as part of the role.

• Equal opportunity employer.

• Collaborative global team environment.

• Diversity and individuality are valued.