Product Support Associate – Temporary

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt, courteous, and efficient assistance to internal or external users facing product issues or requiring software support.

• Investigate and resolve software and platform-related challenges reported through phone, email, chat, and other communication channels.

• Aid users in troubleshooting hardware and software issues.

• Escalate unresolved problems to senior team members or other internal departments and ensure follow-up until resolution.

• Record issues and their resolutions in the product support ticketing system.

• Carry out additional tasks as assigned.

⛳️ Requirements

• Associate's or bachelor's degree or equivalent experience.

• Availability to work from 9am to 5pm CST, with potential for additional hours depending on business needs.

• Exceptional verbal and written communication skills.

• Strong customer service orientation along with professional interpersonal abilities.

• Capability to effectively collaborate with both external and internal stakeholders.

• Ability to consistently adhere to processes with a keen attention to detail.

• Quick learner, eager to master new technologies, including Equip's platform and product support best practices.

• Comfortable with ambiguity and capable of critical thinking in a dynamic, fast-paced environment.

• Willingness to participate in after-hours or weekend support as necessary.

• Legally authorized to work in the United States for any employer.

🏝️ Benefits

• Competitive Medical, Dental, Vision coverage.

• Equip covers a significant percentage of benefits premiums for individuals and families.

• Spring Health, a fully employer-paid mental health benefit through Guardian.

• Provides 5 free therapy sessions and 5 free coaching sessions annually for you and each of your dependents.

• Employee Assistance Program (EAP), a company-funded resource for mental health, legal services, financial support, and more.

• HealthJoy, a 100% employer-paid healthcare concierge platform.

• 401K Option available.

• Company Laptop provided.

• Fully virtual work arrangement.

• Work conducted entirely from home with no travel requirements.