Product Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and direct software deployments, implementations, training, technical documentation, and product support.

• Strategically plan, evaluate, schedule, and execute PMRT software solutions for various government settings.

• Assess PMRT software usage among current clients to enhance effective utilization.

• Create and sustain training programs for PMRT software offerings.

• Organize formal on-site and virtual training sessions for role certifications.

• Facilitate online training that covers both basic and advanced functionalities for new users.

• Maintain the PMRT online help resources and refresh documentation as necessary.

• Supervise the PMRT help desk by providing telephone and email support.

• Collaborate with software development to document issues and rectify reported outages.

• Oversee PMRT software design, development, and release processes.

• Ensure that training materials, documentation, and support offerings remain accurate and in line with current functionalities.

• Engage with customers, end-users, and both technical and non-technical staff.

• Travel as necessary and work additional hours or weekends when required to fulfill deadlines or travel commitments.

⛳️ Requirements

• At least 4 years of experience in government acquisition, finance or financial management, program management, or a related field within a Department of Defense (DoD) environment.

• Proficient in collaborating and communicating with both technical and non-technical personnel.

• Skilled in engaging with customers and software end-users effectively.

• Exceptional written and verbal communication abilities.

• Strong problem-solving capabilities and motivational skills.

• Ability to think critically and defend opinions confidently.

• Familiarity with IDS products, including CCaR and PMRT, is preferred.

• Desired experience in DoD finance, contracting, acquisition, and logistics systems.

• Bachelor’s degree from an accredited college or university in business management, engineering, computer science, mathematics, economics, or a related field.

• Relevant experience may substitute for education, with a minimum of 4 years of equivalent work experience considered.

• Capability to sit, type, hear, see, and speak for extended durations.

• Ability to work on a computer for prolonged periods.

• Competence in conveying accurate information and ideas.

• Ability to lift and carry at least 15 lbs.

• Must successfully pass a Federal background check and fulfill eligibility criteria for access to classified information or materials.

• U.S. citizenship is mandatory.

• H1-B visas and other visa types are not sponsored.

• Completion of a written assessment test is required.

• Relocation expenses are not covered.

🏝️ Benefits

• Employer-sponsored health insurance.

• Employer-sponsored dental insurance.

• Employer-sponsored vision insurance.

• Employer-sponsored disability insurance.

• Employer-sponsored AD&D insurance.

• Employer-sponsored life insurance.

• Flexible spending accounts.

• Voluntary life insurance options.

• Supplemental insurance plans available.

• 11 paid holidays throughout the year.

• Generous paid time off accruals starting at 3 weeks annually.

• 401(k) safe harbor contribution upon meeting eligibility requirements.

• Bonuses for employee referrals.

• Flexible work hours based on the applicant’s physical location.

• No-cost employer-paid employment; candidates incur no fees.