Product Success Partner

This is a fully remote position, open to applicants in Netherlands, +1 more country.

📋 Description

• Collaborate with Customer Success Managers to develop and enhance customer Success Plans.

• Connect business goals with product usage, process improvements, and quantifiable value.

• Detect adoption gaps, optimization possibilities, and best practices in Financials, Procurement, Reporting, Budgeting, and related finance processes.

• Assist customers in enhancing financial efficiency, reporting accuracy, governance, compliance, and decision-making.

• Advocate for standard functionality, minimize customization, and promote the adoption of new features.

• Examine customer usage trends and business processes to uncover opportunities for increased value realization and operational enhancements.

• Aid Value Enhancement Services by assessing customer needs and aligning them with outcome-driven packages, assessments, or optimization initiatives.

• Work alongside Consulting, Support, Product Management, and Customer Excellence teams to eliminate obstacles and expedite customer outcomes.

• Convey customer feedback to the Product, Engineering, and Customer Experience teams.

• Counsel customers on financial process optimization, reporting best practices, and digital transformation efforts.

⛳️ Requirements

• A minimum of 4 years' experience in ERP consulting, ERP support, Customer Success, or solution delivery, with a strong emphasis on financial management solutions.

• Familiarity with Unit4 Financials (U4F), Unit4 ERP, or similar enterprise financial management systems.

• Comprehensive understanding of General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Budgeting and Forecasting, Financial Reporting, and Period-End and Year-End Processes.

• Capability to translate product functionalities into measurable business value.

• Confidence in collaborating with customers on adoption, optimization, process enhancement, and value realization initiatives.

• Strong analytical abilities with a knack for interpreting customer data, identifying trends, and proposing practical enhancements.

• Experience with financial reporting, analytics, dashboards, data structures, and reporting tools.

• Skill in transforming vague customer needs into clear recommendations, actionable plans, and successful outcomes.

• Excellent stakeholder management and communication skills.

• Proactive, consultative approach focused on customer value, best practices, continuous improvement, and long-term customer success.

• Experience in Higher Education, Public Sector, Professional Services, or other industries targeted by Unit4 is a plus.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Opportunities for growth.

• Resources and guidance to support professional development.

• Access to talented colleagues, role models, and mentors.

• Participation in sustainability initiatives, including Environmental, Social, and Governance strategy and the Act4Good program.

• A safe and inclusive working environment.

• Employee Resource Groups available to all.

• Commitment to equal opportunity.

• Background checks conducted in accordance with local privacy laws.