Product Success Partner

This is a fully remote position, open to applicants in Netherlands, +1 more country.

📋 Description

• Collaborate with Customer Success Managers to refine and develop customer Success Plans.

• Connect business goals with product usage, process enhancement, and quantifiable value.

• Recognize areas for adoption improvement, optimization possibilities, and best-practice methods across Unit4 Financials, Procurement, Reporting, and Budgeting.

• Assist customers in enhancing financial efficiency, accuracy in reporting, governance, compliance, and decision-making processes.

• Advocate for standard functionalities, minimize customizations, and promote the adoption of new features.

• Examine customer usage trends and business processes to uncover opportunities for value realization and operational enhancements.

• Aid Value Enhancement Services by assessing customer needs and aligning them with outcome-driven packages, evaluations, or optimization projects.

• Work in conjunction with Consulting, Support, Product Management, and Customer Excellence teams.

• Relay customer insights to Product, Engineering, and Customer Experience teams.

• Counsel customers on financial process optimization, reporting best practices, and digital transformation efforts.

⛳️ Requirements

• At least 4 years of experience in ERP consulting, ERP support, Customer Success, or solution delivery, with a strong emphasis on financial management solutions.

• Prior experience with Unit4 Financials (U4F) is essential.

• Solid understanding of General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Budgeting and Forecasting, Financial Reporting, and both Period-End and Year-End Processes.

• Capability to translate product features into tangible business value and guide customers towards strategic outcomes.

• Comfort in engaging with customers on adoption, optimization, process improvement, and value realization efforts.

• Strong analytical abilities and the capacity to interpret customer data, identify trends, and suggest practical enhancements.

• Familiarity with financial reporting, analytics, dashboards, data frameworks, and reporting tools.

• Proficiency in converting vague customer demands into clear suggestions, actionable plans, and successful outcomes.

• Excellent stakeholder management and communication skills.

• A proactive, consultative approach focused on customer value, best practices, continuous improvement, and long-term success.

• Experience in Higher Education, Public Sector, Professional Services, or other industries targeted by Unit4 is a plus.

• May necessitate security clearance and background checks for customer projects and access to sensitive customer information.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Opportunities for growth.

• Tools and support for professional development.

• Collaboration with talented colleagues, role models, and mentors.

• Sustainability initiatives through the Environmental, Social, and Governance strategy and the Act4Good programme.

• A safe and inclusive working environment.

• Employee Resource Groups accessible to all.